Customer Service Representative

Gabriel Group; Bradenton (FL); On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

401(k)

Paid vacation

Ongoing training and support

Continuing education opportunities

Job summary

Enterprise Risk Associates is seeking a customer-focused insurance professional for a full-time, in-office role in Florida. The position emphasizes policy service, client communication, and team-based support across personal and commercial lines.

A Florida 4-40/2-20 track is mentioned, with ongoing training and career growth. Base pay is $22–$27 per hour with benefits, plus a structured career path (4-40) and opportunities to advance toward licensing.

Qualifications

• Property & casualty insurance experience preferred.
• Applied Epic experience preferred.
• Strong customer service and communication skills.
• Detail-oriented and organized.
• Ability to manage multiple priorities.
• Professional and dependable work ethic.
• Interest in continuing education and career growth.
• Bilingual English/Spanish is a plus.
• Florida 2-20 license path toward licensing

Responsibilities

• Assist clients with policy service requests and insurance questions.
• Review policies, renewals, endorsements, and billing inquiries.
• Prepare quotes and process policy changes as permitted by your license.
• Follow up on renewals, cancellations, and outstanding client requests.
• Communicate with carriers and underwriting teams.
• Maintain accurate client records in Applied Epic.
• Support commercial and personal lines account servicing.
• Build strong relationships through exceptional customer service.

Skills

Customer service

Communication

Detail oriented

Organized

Multitasking

Professional work ethic

Bilingual English/Spanish

Education

Florida 2-20 General Lines License

Tools

Applied Epic

Job description

• Base Pay $22.00 - $27.00 / Hour
• Job Category Licensed Insurance, Customer Service Representative
• Employee Type Full-Time Non-Exempt

Full-Time | Monday-Friday | In Office

$22-$27 per hour + Benefits + 4-40 Career Path

Enterprise Risk Associates is growing and seeking a customer-focused insurance professional. An active Florida 4-40 Customer Representative License is preferred, but not necessary.

This is an excellent opportunity for someone who wants to continue developing their insurance career, gain additional experience in personal and commercial lines, and receive support toward obtaining a Florida 2-20 General Lines License.

We are looking for someone who takes pride in helping clients, providing excellent service, and being part of a team-focused environment.

Responsibilities

• Assist clients with policy service requests and insurance questions
• Review policies, renewals, endorsements, and billing inquiries
• Prepare quotes and process policy changes as permitted by your license
• Follow up on renewals, cancellations, and outstanding client requests
• Communicate with carriers and underwriting teams
• Maintain accurate client records in Applied Epic
• Support commercial and personal lines account servicing
• Build strong relationships through exceptional customer service

Qualifications

• Property & casualty insurance experience preferred
• Applied Epic experience preferred
• Strong customer service and communication skills
• Detail-oriented and organized
• Ability to manage multiple priorities
• Professional and dependable work ethic
• Interest in continuing education and career growth
• Bilingual English/Spanish is a plus
• $22-$27 per hour based on experience
• 401(k)
• Paid vacation
• Ongoing training and support
• Continuing education opportunities
• Support toward obtaining a Florida 2-20 License

Schedule

• Monday-Friday
• Full-time
• In-office position

If you're looking for a company that invests in its employees, supports professional growth, and provides a clear path for career advancement, we'd love to meet you.