Customer Service Representative

bluefrog Plumbing of NE Dallas; Boynton Beach (FL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Job summary

bluefrog Plumbing of NE Dallas is looking for a Customer Service Representative in Boynton Beach, FL. You will handle inquiries, schedule services, and ensure client satisfaction. Ideal candidates will have previous customer service experience, strong communication skills, and proficiency in customer service software. The company offers competitive salary, benefits including health and dental insurance, alongside opportunities for personal and professional growth within a supportive environment.

Qualifications

• Previous experience in customer service is essential.
• Strong communication and interpersonal skills are a must.
• Ability to efficiently multitask and prioritize is crucial.

Responsibilities

• Handle customer inquiries and provide service information.
• Schedule plumbing and drain service appointments.
• Assist with billing and invoicing questions.
• Follow up to ensure customer satisfaction.
• Maintain accurate customer records and documentation.

Skills

Customer service experience

Excellent communication skills

Interpersonal skills

Ability to multitask

Proficient in customer service software

Positive demeanor

Familiar with Service Titan

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement

About the Role

We are seeking a Customer Service Representative to join our team at bluefrog Plumbing + Drain of Boynton Beach FL. As a key member of our customer service team, you will play a crucial role in providing exceptional service to our clients and ensuring their needs are met.

Responsibilities

• Handle incoming customer inquiries and provide information about our services
• Schedule appointments for our plumbing and drain services
• Assist with billing and invoicing inquiries
• Follow up with customers to ensure satisfaction
• Maintain accurate customer records and documentation

Requirements

• Previous customer service experience
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in using customer service software and tools
• Positive and professional demeanor
• Familiar with Service Titan

About Us

bluefrog Plumbing + Drain of Boynton Beach FL has been providing top-notch plumbing and drain services to the Boynton Beach, FL area for over 10 years. Our commitment to customer satisfaction and our friendly, professional team make us a trusted choice for plumbing needs. We offer a supportive and collaborative work environment for our employees, with opportunities for growth and development.