Customer Service Representative

Oldcastle APG; Bonner Springs (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive base pay

Comprehensive medical benefits

Group retirement savings program

Health and wellness programs

Job summary

A leading provider of outdoor living solutions is seeking a Customer Service representative in Bonner Springs, Kansas. In this role, you will manage customer inquiries, process orders, and ensure customer satisfaction while coordinating with various departments. Successful candidates should have a high school diploma, experience with a multi-line phone system, and strong problem-solving skills. The position offers competitive base pay and comprehensive benefits including health and retirement plans.

Qualifications

• High school diploma or equivalent or relevant experience in a related field.
• Experience with a multi-line phone system.
• Previous sales experience is a plus.

Responsibilities

• Handle customer inquiries and provide appropriate solutions.
• Process customer accounts and maintain records.
• Coordinate order fulfillment and delivery with Dispatch.

Skills

Customer service skills

Organizational skills

Problem-solving skills

Basic math skills

Multi-tasking ability

Education

High school diploma or equivalent

Tools

Sales Force database

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job ID: 522954

Oldcastle® APG, a CRH Company, is North America's leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer's portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard® hardscape, Echelon® Masonry, MoistureShield® composite decking, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, Lawn & Garden mulches and landscape features, and Techniseal® sands and sealant technologies.

Job Summary

Under the supervision of the Office Manager, this position responds to customer's inquiries regarding the organization's products or services. Determines best method to ensure customer satisfaction and adheres to the organization's policies. The individual in this role is responsible for answering product inquiries, taking customer orders, coordinating delivery with Dispatch, and coordinating with internal company departments and vendors in a fast-paced office. Customers include homeowners, developers, contractors, and installers. This position is often combined with customer service initiatives and providing support to Outside Sales Representatives as needed.

Job Responsibilities

• Handle customer inquiries, provide appropriate solutions and alternatives within time limits and follow up to ensure customer satisfaction.
• Keep customer records, process customer accounts and file all necessary documents utilizing the Sales Force database.
• Partner with the Outside Sales Representative regarding sales promotions and initiatives that require phone contact and follow-up.
• Coordinate mailings of literature and samples.
• Manage all aspects of the customer order fulfillment process from order entry through delivery, including communicating and coordinating delivery schedules with Dispatch and collaborating with customers to ensure timely communication of all facets of the order fulfillment process.
• Troubleshoot and resolve issues by taking appropriate action to ensure customer satisfaction, which may include price, service, and delivery adjustments to retain and achieve overall business goals with the customer.
• Stay current and up-to-date on customer market trends and new product(s).
• Know all product availability, use, benefits, and pricing structure.
• Refer to product catalogs and specification guides to determine related product uses and applications.
• Utilize corporate resources as required to nurture new accounts and retain existing accounts.
• Confirm all technical information with the customer and enter the orders into the system when required.
• Maintain complete knowledge of and comply with company and department policies, procedures, and standards.

Job Requirements

• High school diploma / equivalent or a comparable combination of education, experience or training in a related field.
• Skilled in Microsoft Word, Excel and Outlook.
• Previous sales experience; knowledge of concrete masonry is a plus.
• Positive attitude and desire to work with a great team in a fast-paced environment.
• Basic math skills.
• Good organizational and problem-solving skills.
• Experience with multi-line phone system.
• Attention to detail.
• Pleasant phone personality.
• Ability to multi-task.
• Ability to sit for extended periods of time.
• Ability to perform repetitive motions of the wrist, hands and fingers to use a computer.
• Bending and some lifting.
• Extensive writing, phone and radio use.
• Tasks can be very repetitive.
• Ability to lift concrete products and other objects weighing up to 50 pounds from floor level to 4 feet high.
• Ability to provide assistance to others in moving heavier or bulkier objects.
• Have good depth perception and color discrimination.

What CRH Offers You

• Highly competitive base pay.
• Comprehensive medical, dental and disability benefits programs.
• Group retirement savings program.
• Health and wellness programs.
• An inclusive culture that values opportunity for growth, development, and internal promotion.

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Oldcastle APG, a CRH Company, is an affirmative action and equal opportunity employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.