Customer Experience Representative

OLDCASTLE APG, INC. in; Richmond (VA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Bonus opportunity

401(k) plan

Disability benefits

Life insurance

Health, dental, and vision insurance

Paid time off

Paid holidays

Job summary

Oldcastle APG, Inc. in Richmond, VA is seeking a Customer Experience Representative (Sales) to support customers, handle inquiries, process orders, and resolve issues from our on-site facility.

This role emphasizes accuracy, timely responses, and professional communication with engineers, contractors and homeowners alike. The position requires detail orientation, basic math skills, and proficiency with Microsoft Office; responsibilities include entering orders, tracking shipments, issuing

Qualifications

• High school diploma / equivalent or comparable in related experience.
• Detail oriented and able to handle multiple tasks.
• Good with basic math and proficient in Microsoft Office.
• Experience with a multi-line phone system.

Responsibilities

• Assist customer with product questions, ordering, order tracking, complaints, and problems.
• Enter email and phone orders into system for delivery.
• Issue credits or debits accurately, when applicable.
• Send open order reports, as required.
• Meeting daily quotas.
• Process credit card payments through Cenpos.
• Answer incoming calls via WEBEX Cisco system.
• Provide information requested by customers in a timely fashion.
• Ensure accuracy of invoices and on-time delivery of orders.
• Track orders from entry into the system to delivery or pick up by the customer.
• Support the sales team, as required.
• Build strong relationships both internally and externally.

Skills

Microsoft Office

Attention to detail

Strong organizational skills

Problem-solving

Multi-tasking

Overtime flexibility

Education

High school diploma or equivalent

Tools

Multi-line phone system

Job description

Customer Experience Representative (Sales)

Job ID: 525729

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues. The role requires handling client inquiries, resolving issues, and providing guidance with professionalism and accuracy.

Job Location

This position will be on-site, based in Richmond, VA.

Job Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

• Assist customer with product questions, ordering, order tracking, complaints, and problems
• Enter email and phone orders into system for delivery
• Issue credits or debits accurately, when applicable
• Send open order reports, as required
• Meeting daily quotas
• Process credit card payments through Cenpos
• Answer incoming calls via WEBEX Cisco system
• Provide information requested by customers in a timely fashion
• Ensure accuracy of invoices and on-time delivery of orders
• Track orders from entry into the system to delivery or pick up by the customer
• Support the sales team, as required
• Build strong relationships both internally and externally
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis, as needed

Job Requirements

• High school diploma / equivalent or comparable in related experience
• Detail oriented
• Good with basic math
• Skilled in Microsoft Office suite
• Good organizational and problem-solving skillsExperience with a multi-line phone system
• Attention to detail
• Ability to work overtime when needed
• Pleasant phone personality
• Ability to multi-task

Compensation

• The hourly pay rate is $22/hr
• Bonus opportunity
• 401(k) plan / group retirement savings program
• Short-term and long-term disability benefits
• Life insurance
• Health, dental, and vision insurance
• Paid time off
• Paid holidays

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Oldcastle APG, a CRH Company, is an affirmative action and equal opportunity employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.