Client Care Specialist - In-Office, PTO & 401(k)

Island Deliveries; Blaine (MN); Presencial; USD 25.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

401(k) matching

Paid time off

Descripción de la vacante

Island Deliveries in Blaine, MN is seeking a Customer Service Representative to directly interface with customers and accounts by phone and email. The role emphasizes delivering prompt, accurate information, resolving issues, and maintaining high satisfaction while managing multiple accounts in person.

Responsibilities include handling high call volumes, keeping records, and meeting service targets. The position pays $18.00–$20.00 per hour, with a traditional 8:00 am–4:30 pm shift and full-time

Formación

• Proven customer support experience.
• Strong communication and active listening skills.
• Ability to multi-task and manage time effectively.
• Excellent phone and email support experience.
• Proficient in Outlook and printing tasks.

Responsabilidades

• Manage large amounts of incoming calls.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships with customer accounts.
• Provide accurate information using the right tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints and follow up to ensure resolution.
• Keep records of customer interactions and process accounts.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Conocimientos

Customer support experience

Phone handling

High call volume

Customer orientation

Excellent communication

Time management

Fast-paced environment

Herramientas

Outlook

Descripción del empleo

Island Deliveries in Blaine, MN is seeking a Customer Service Representative to directly interface with customers and accounts by phone and email. The role emphasizes delivering prompt, accurate information, resolving issues, and maintaining high satisfaction while managing multiple accounts in person.

Responsibilities include handling high call volumes, keeping records, and meeting service targets. The position pays $18.00–$20.00 per hour, with a traditional 8:00 am–4:30 pm shift and full-time