Customer Service Representative

Arthur J. Gallagher & Co. (AJG); Birmingham (AL); Remote; Full time

Job summary

Join a leading company as a Customer Service Representative, where you will be the driving force behind positive change. This fully remote role involves assisting clients with benefits and payroll inquiries while delivering high-quality service. Enjoy competitive pay and a variety of benefits from day one, including medical, dental, and flexible work hours.

Benefits

Medical/dental/vision plans

Life and accident insurance

401(K) and Roth options

Tax-advantaged accounts (HSA, FSA)

Educational expense reimbursement

Paid parental leave

Digital mental health services

Flexible work hours

Training programs

Charitable matching gift program

Qualifications

• Customer service experience required.
• Strong typing and basic computer skills needed.

Responsibilities

• Solve problems and answer questions regarding benefits and payroll.
• Maintain relationships with existing clients and provide outstanding support.

Skills

Customer service

Strong typing

Basic computer skills

Education

High school graduate

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Microsoft Word

Job description

Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Our Customer Service Representative help solve problems, answer questions and provide information to employees of our clients regarding benefits and payroll. While working with customers, you will be expected to provide outstanding support and assistance.

Please see additional details below:

• The pay for the position is $16.50/hr.
• M-F 8am - 5pm EST - Fully Remote but will need to work in EST hours.
• Benefits start day 1!
• Gallagher will provide you with all the equipment, as long as you have your own high-speed internet.

How you'll make an impact

• You will deliver high-quality client service consistent with Gallagher standards and practices and maintain relationships with existing clients.
• Our Customer Services Representatives respond to questions via phone in a call center environment.
• This role requires you to solve customer issues, regarding employee benefits, where you'll research their problems and process documents.
• There is an expectation for someone in this role to maintain satisfactory quality assurance scores and consistently meet or exceed departmental performance metrics.

About You

Requirements:

• High school graduate.
• Customer service experience.
• Strong typing and basic computer skills.

Nice to have:

• A working knowledge of Microsoft software, including Excel, PowerPoint, Outlook and Word.
• Exposure to benefits, HR and/or payroll.
• Call center experience.

LI-KB3

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.