Customer Service Representative

Pyramid Consulting, Inc; Wilmington (DE); Remote; Full time

Job summary

A leading company in the Healthcare Industry is seeking a Customer Service Representative for a 5+ month contract in Wilmington, DE. This remote position involves responding to inquiries, resolving issues, and maintaining quality standards in a fast-paced environment. Benefits include health insurance and a 401(k) plan.

Benefits

Health Insurance

401(k) Plan

Paid Sick Leave

Qualifications

• Customer Service/Call Center experience, including inbound/outbound calls.

Responsibilities

• Respond to routine member and provider inquiries accurately.
• Serve as the front-line resolution advocate for inquiries.
• Document all communications in CRM for quality tracking.

Skills

Customer Service

Education

High School Diploma or GED

Job description

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Pyramid Consulting, Inc provided pay range

This range is provided by Pyramid Consulting, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $19.00/hr

Immediate need for a talented Customer Service Representative. This is a 05+ months contract opportunity with long-term potential, located in Wilmington, DE (Remote – CST/MST). Please review the job description below and contact me ASAP if interested.

Job ID: 25-70776

Pay Range: $18 - $19/hour. Employee benefits include health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

1. Respond to routine member and/or provider inquiries, requests, and concerns accurately and promptly.
2. Prevent and mitigate complaints to resolve issues at first contact.
3. Serve as the front-line resolution advocate for member and provider inquiries, requests, or concerns.
4. Resolve basic problems by providing information, understanding the issue, and routing complex problems to appropriate departments.
5. Maintain performance and quality standards based on contact center metrics.
6. Provide customer service via phone, live chat, and email in a high-paced environment.
7. Document all communications in CRM for quality and performance tracking.
8. Adhere to quality standards, regulations, and policies to ensure compliance.
9. Perform additional duties as assigned.
10. Follow all policies and standards.

Key Requirements and Technology Experience:

1. Customer Service/Call Center experience, including inbound/outbound calls.
2. High School Diploma or GED.
3. Ability to connect with recruiters via the provided texting link or email for application process.

Our client is a leading in the Healthcare Industry. We are interviewing for this and similar contract positions. Interested candidates should apply online for immediate consideration.

Pyramid Consulting, Inc. promotes equal employment opportunities and prohibits discrimination and harassment of any kind.

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