Technical Support / Customer Service Representative (Remote)

Concentrix; Town of Genesee (NY); Remote; Full time

Job summary

Join a leading global organization as a Technical Support / Customer Service Representative (Remote). This role involves providing excellent customer service, resolving technical issues, and offers growth opportunities in a supportive environment. Candidates should have a strong customer focus and technical aptitude.

Benefits

Competitive wages

Paid training

Performance incentives

Referral bonuses

401K with match

Health benefits

Wellness programs

Mentorship

Participation in diversity initiatives

Qualifications

• At least 1 year of customer service experience; technical support experience preferred.
• Quiet, distraction-free home environment required.

Responsibilities

• Provide inbound customer support following a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Upsell additional products/services when appropriate.

Skills

Customer relationship focus

Problem-solving

Computer navigation skills

Multitasking

Education

High school diploma or GED

Job description

Technical Support / Customer Service Representative (Remote)

Join to apply for the Technical Support / Customer Service Representative (Remote) role at Concentrix.

Job Title:

Technical Support / Customer Service Representative (Remote)

Job Description

The Technical Support / Customer Service Representative (Remote) works from home, interfacing with customers via inbound/outbound calls and/or the Internet. This role provides customer service support and resolves routine problems related to the client's products and/or services. Applications are accepted on an ongoing basis. Military veterans are encouraged to apply.

About the Role

If you're seeking a "work from home" career with a global organization that values its people and promotes from within, this position offers growth and development opportunities. Concentrix is recognized as a top workplace and is committed to diversity, inclusion, and employee well-being.

Responsibilities

1. Provide inbound customer support following a call flow guide.
2. Resolve technical issues related to hardware, software, and client products.
3. Track, document, and retrieve information in databases.
4. Offer excellent problem-solving and customer service experiences.
5. Upsell additional products/services when appropriate.

Qualifications

• Customer relationship focus.
• At least 1 year of customer service experience; technical support experience preferred.
• Open availability and a high school diploma or GED.
• Quiet, distraction-free home environment.
• Proficiency in multitasking and learning new technologies.
• Strong problem-solving, computer navigation skills, and PC knowledge.
• High-speed internet (no wireless/hotspots or satellite) and a smartphone.
• Residency in the U.S. with a valid U.S. address.

Benefits

Competitive wages ($15-$18/hour), paid training, performance incentives, referral bonuses, 401K with match, health benefits, wellness programs, mentorship, and participation in diversity and community initiatives.

Additional Details

This is a full-time, remote role based in Ohio, USA. Candidates must operate a computer, keyboard, telephone, and headset in a sedentary work environment. Employment is contingent on legal authorization to work in the U.S.

For more information about your rights and accommodations, visit the provided links. Concentrix is an Equal Opportunity Employer.