Customer Service Representative

Community Choice Financial Family of Brands; Birmingham (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading financial services provider as a Customer Service Representative, where you'll build connections and offer a range of financial products to a diverse customer base. Your role will involve managing transactions, providing personalized services, and ensuring compliance with company policies. This position requires strong communication skills and the ability to thrive in a fast-paced environment, with opportunities for career advancement and comprehensive training.

Benefits

Comprehensive training

Educational reimbursement

Health coverage options

401(k) plans

Paid time off

Qualifications

• Customer service, sales, or retail experience required.
• Must be at least 18 years old (19 in Alabama).

Responsibilities

• Review, validate, and process customer transactions accurately.
• Build new business through inbound and outbound call campaigns.
• Maintain store appearance and meet cleanliness standards.

Skills

Communication

Customer Service

Sales

Education

High School Diploma

Associate Degree

Tools

POS

Microsoft Office

Job description

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Overview

As a Customer Service Representative, you’ll build connections and offer a wide range of products and services to our diverse customer base. Our customers are on the go and trust us to provide quick and reliable financial solutions. Your precise cash handling, attention to detail, and professional engagement will help reflect our mission and advance your career.

Essential Responsibilities

• Forge connections with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy, including check cashing, money transfer, and payments.
• Maximize customer success by offering personalized financial services.
• Enter and maintain customer information accurately in our POS system.
• Build new business through inbound and outbound call campaigns.
• Assist in account management and collections, including accepting payments and managing appointments.
• Maintain store appearance and meet cleanliness standards.
• Follow security protocols and proper opening/closing procedures.
• Ensure compliance with company policies and relevant laws.
• Participate in ongoing training and stay updated on products and processes.
• Work efficiently in a fast-paced environment, managing multiple tasks to meet performance standards.
• Maintain full-time attendance, including weekends, with a minimum of 40 hours per week.

Minimum Qualifications

• High School Diploma or equivalent.
• Customer service, sales, or retail experience.
• Excellent communication skills.
• Ability to operate phone, POS, Microsoft Office, and other systems.
• Must be at least 18 years old (19 in Alabama).
• Background check required.
• Physical ability to remain stationary, move inside/outside, lift up to 25 pounds, and operate controls.

Preferred Qualifications and Skills

• Associate degree or higher.
• Bilingual in English/Spanish.
• Valid driver's license, auto insurance, and personal vehicle (mileage compensated).

What We Offer

Our benefits include comprehensive training, learning resources, career advancement, educational reimbursement, various health coverage options, 401(k) plans, insurance benefits, paid time off, an inclusive environment, and a relaxed dress code.

About Us

Easy Money Cash Centers serve Alabama and Tennessee, offering payday loans, installment loans, lines of credit, title loans, and online loans.

The information provided is not exhaustive. The company may revise the job description and add responsibilities as needed. We do not ask for banking or payment info during interviews, and official communication will come from @ccfi.com domains. We are committed to an inclusive, discrimination-free workplace and are an equal-opportunity employer.