Communications Operator, Part-Time, Second Shift

Guidehouse Managed Services LLC; Ventura (CA); On-site; USD 38,000 - 63,000; Full time

Job summary

Guidehouse is seeking an Admitting Communications Operator to manage the main switchboard, answer routine inquiries, and assist with patient registrations and status updates in our healthcare environment.

You'll coordinate emergency codes, monitor hospital equipment conditions, and mentor new associates, while delivering superior customer service. This role requires afternoon/evening shifts including weekends/holidays and strong independent time management.

Qualifications

• High School graduate or equivalent (GED).
• 1 year of experience in Customer Service, Call Center, and/or Healthcare.
• Bilingual in Spanish (nice to have).

Responsibilities

• The Communications Operator is responsible for managing all inbound and outbound calls received by the main switchboard/Private Branch Exchange.
• Handles basic questions about the business, including hours of operation, directions, and contacts.
• Coordinates emergency codes and disaster control procedures.
• Monitors and updates patient status changes within electronic medical record.
• Assists with the registrations of patients as needed.
• Must be able to use overhead paging system to communicate information and locate hospital personnel.
• Monitors the temperature, humidity, and pressure of various hospital equipment.
• Serves as a mentor to new associates and assists in new employee orientation.
• Critical thinking, sound judgment, and strong problem-solving skills.
• Ability to function independently and manage own time and work tasks.
• Team oriented, open-minded, flexible, and willing to learn.
• Performs other duties as assigned.
• Excellent communication and outstanding customer service and listening skills*

Skills

Customer service

Call center

Healthcare

Education

High School diploma or equivalent

Job description

Job Family:Admitting RepresentativeTravel Required:NoneClearance Required:NoneWhat You Will Do:The Communications Operator is responsible for managing all inbound and outbound calls received by the main switchboard/Private Branch Exchange.Handles basic questions about the business, including hours of operation, directions, and contacts.Coordinates emergency codes and disaster control procedures.Monitors and updates patient status changes within electronic medical record.Assists with the registrations of patients as needed.Must be able to use overhead paging system to communicate information and locate hospital personnel.Monitors the temperature, humidity, and pressure of various hospital equipment.Serves as a mentor to new associates and assists in new employee orientation.Critical thinking, sound judgment, and strong problem-solving skills.Ability to function independently and manage own time and work tasks.Team oriented, open-minded, flexible, and willing to learn.Performs other duties as assigned.Excellent communication and outstanding customer service and listening skills*Position requires alternating weekends and holidays. Hours are 2:00PM-10:30PM.What You Will Need:High School graduate or equivalent (GED)1 year of experience in Customer Service, Call Center, and/or HealthcareWhat Would Be Nice To Have:Bilingual in Spanish#LI-DNIThe annual salary range for this position is $38,000.00-$63,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:Medical, Rx, Dental & Vision InsurancePersonal and Family Sick Time & Company Paid HolidaysPosition may be eligible for a discretionary variable incentive bonusParental Leave401(k) Retirement PlanBasic Life & Supplemental LifeHealth Savings Account, Dental/Vision & Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityTuition Reimbursement, Personal Development & Learning OpportunitiesSkills Development & CertificationsEmployee Referral ProgramCorporate Sponsored Events & Community OutreachEmergency Back-Up Childcare ProgramAbout GuidehouseGuidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.