Customer Service Representative

Dodson Brothers Exterminating Company Inc; Beltsville (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

401(k) plan

Health/dental/vision insurance

Life insurance & long-term disability

Paid time off

Job summary

Dodson Pest Control is seeking a Customer Service Representative in Beltsville, MD. The role involves handling calls, processing contracts, payroll data, and deposits, while recording services performed by technicians. Flexible hours may be required to meet client needs, with training provided.

Ideal candidates will have a high school diploma, background check, and experience in accounting or data entry, plus proficiency with Windows software and excellent customer service skills.

Qualifications

• High school diploma or GED is required.
• Background check is required.
• Accounting, data entry, and records management experience preferred.
• Proficiency with Windows-based software is required.
• Strong customer service and communication skills are essential.

Responsibilities

• Communicate effectively with customers and office personnel.
• Answer calls, take messages, and route to proper staff.
• Process sales contracts, prepare payroll production data, and bank deposits.
• Record services rendered by field staff accurately.
• Occasionally work outside normal hours to meet customer needs.

Skills

Customer service

Data entry

Communication skills

Independent work

Education

High school diploma or GED

Tools

Windows-based software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Reg CSR Beltsville, MD, US

Dodson Bros. Exterminating Company, Inc., one of the largest family-owned pest control companies in the United States, is seeking applicants for the position of Customer Service Representative to join our team in your area. Our growing team of over 600 employees continues the tradition of excellence established in 1944 and proudly serves customers in seven states and the District of Columbia.

Customer service and accounting experience are preferred. Experience in the pest control industry is helpful but not required. The company provides intensive and thorough training on an ongoing basis to all employees. A strong work ethic and commitment to customer service are essential.

Responsibilities include but are not limited to:

• Must be able to communicate effectively with customers and office personnel.
• Answer calls, take precise messages and route to proper personnel
• Process sales contracts, compute production for payroll, prepare bank deposits
• Accurately record services rendered by service personnel
• Willingness to adjust standard work schedule to meet the needs of our customers, which may require occasional work outside of normal business hours

Qualifications for this position include:

• High school diploma or GED
• Acceptable background check
• Accounting, data entry, and records management experience preferred
• Proficiency with windows based software
• Ability to work effectively with limited supervision
• Strong customer service and communication skills

BENEFITS of working for Dodson Pest Control:

• Highly competitive compensation package including salary, commissions and bonus
• 401(k) and profit sharing plan
• Availability of medical, dental, vision insurance, and supplemental life insurance
• Company paid life insurance and long-term disability coverage
• Paid vacation, personal and sick time

Come be part of our team and enjoy the continuing tradition of quality service at Dodson Pest Control.

DODSON PEST CONTROL IS AN EQUAL OPPORTUNITY EMPLOYER