Customer Service Representative

Dodson Brothers Exterminating Company Inc; Newport News (VA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Salary with bonuses

401(k) and profit sharing

Medical/dental/vision insurance

Life insurance

Disability insurance

Paid vacation and sick time

Job summary

Dodson Bros. Exterminating Company, Inc. is seeking a Customer Service Representative to join our Newport News team.

This full-time CSR role offers hourly wages with potential monthly bonus opportunities and training to support career growth. We value strong customer service, reliable communication, and accurate record-keeping to serve customers across multiple states. Experience in customer service and accounting is preferred; pest control industry experience is helpful but not required.

Qualifications

• Customer service and accounting experience are preferred.
• Experience in the pest control industry is helpful but not required.
• The company provides intensive and thorough training on an ongoing basis to all employees.
• A strong work ethic and commitment to customer service are essential.

Responsibilities

• Must be able to communicate effectively with customers and office personnel.
• Answer calls, take precise messages and route to proper personnel
• Process sales contracts, compute production for payroll, prepare bank deposits
• Accurately record services rendered by service personnel
• Willingness to adjust standard work schedule to meet the needs of our customers, which may require occasional work outside of normal business hours

Skills

Customer service

Communication

Data entry

Accounting

Windows software

Teamwork

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Reg CSR Newport News, VA, US

25 days ago Requisition ID: 1564

Salary Range: $17.00 To $20.00 Hourly

Dodson Bros. Exterminating Company, Inc., one of the largest family-owned pest control companies in the United States, is seeking applicants for the position of Customer Service Representative to join our team in your area. Our growing team of over 600 employees continues the tradition of excellence established in 1944 and proudly serves customers in seven states and the District of Columbia.

Customer service and accounting experience are preferred. Experience in the pest control industry is helpful but not required. The company provides intensive and thorough training on an ongoing basis to all employees. A strong work ethic and commitment to customer service are essential.

This is an hourly position with the potential for a monthly deposit bonus of approximately $250 - $300.

Responsibilities include but are not limited to:

• Must be able to communicate effectively with customers and office personnel.
• Answer calls, take precise messages and route to proper personnel
• Process sales contracts, compute production for payroll, prepare bank deposits
• Accurately record services rendered by service personnel
• Willingness to adjust standard work schedule to meet the needs of our customers, which may require occasional work outside of normal business hours

Qualifications for this position include:

• High school diploma or GED
• Acceptable background check
• Accounting, data entry, and records management experience preferred
• Proficiency with windows based software
• Ability to work effectively with limited supervision
• Strong customer service and communication skills

BENEFITS of working for Dodson Pest Control:

• Highly competitive compensation package including salary, commissions and bonus
• 401(k) and profit sharing plan
• Availability of medical, dental, vision insurance, and supplemental life insurance
• Company paid life insurance and long-term disability coverage
• Paid vacation, personal and sick time

Come be part of our team and enjoy the continuing tradition of quality service at Dodson Pest Control.

DODSON PEST CONTROL IS AN EQUAL OPPORTUNITY EMPLOYER