Customer Service Representative

Spectra force; Bellevue (NE); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading customer service provider in Omaha, NE, is seeking a Customer Service Representative for a 6-month contract with potential for permanent placement. The role requires strong analytical and problem-solving skills, along with excellent telephone and communication abilities. Responsibilities include ensuring customer satisfaction through effective order processing and client follow-ups. Ideal candidates will demonstrate a goal-oriented approach and possess a collaborative mindset.

Qualifications

• Strong telephone skills and familiarity with complex multi-line phone systems.
• High attention to detail in processing orders and customer inquiries.
• Proficient in typing and word processing for documentation.

Responsibilities

• Ensure excellent customer service through fast and accurate order processing.
• Coordinate with other departments to resolve client inquiries.
• Follow up with clients to ensure satisfaction with products or services.

Skills

Critical Reasoning/Thinking

Strong Analytical & Problem Solving

Strong Work Ethic & Teamwork

Perseverance and Motivation

Self-management & Strong Collaborator

Troubleshooting skills

Job description

Job Title: Customer Service Representative

Duration: 6 months (possibility to become perm)

Location: Omaha NE

Skills

• Critical Reasoning/Thinking
• Strong Analytical & Problem Solving
• Strong Work Ethic & Teamwork
• Perseverance and Motivation
• Self-management & Strong Collaborator
• Troubleshooting skills, either basic or advanced, depending on the role and industry.

Job Description

• Line of Business – CARD
• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.
• Follows up with clients to ensure that they are satisfied with the company product or service
• Use your great verbal and written communication skills to provide assistance to our customers.

Personality Traits

• Focused on Quality
• Business Driven
• Comfortable with Change
• Goal Oriented & Integrity
• Enthusiasm and Passion
• Patient and Empathetic Attitude

Qualifications

• Telephone skills, familiarity with complex or multi-line phone systems
• Attention to Detail
• Typing and Word Processing

Additional Information

All your information will be kept confidential according to EEO guidelines.