Customer Service Representative - Kearney

Credit Management Services, Inc.; Kearney (NE); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k) with company match

Life insurance

Employee recognition programs

Training & development

Job summary

Credit Management Services, Inc. in Kearney, Nebraska seeks a Customer Service Representative to handle consumer calls, gather account information, and assist with payment arrangements while delivering excellent service.

The role is in-office in Kearney, NE with schedule Monday–Friday, 8:00 a.m.–4:30 p.m. Compensation includes up to $18/hour plus commissions and potential quarterly incentives. Benefits include 401(k) company match and training opportunities.

Qualifications

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Basic computer and typing skills.
• Ability to multitask and manage multiple systems.
• Team oriented with professional demeanor.
• Strong attention to detail and dependable.
• Regular attendance.

Responsibilities

• Provide professional and courteous customer service over the phone.
• Communicate with consumers regarding account information and payment options.
• Follow approved communication guidelines and company procedures.
• Assist consumers in establishing payment arrangements and solutions.
• Maintain accurate customer records and document call activity thoroughly.
• Complete assigned duties with accuracy, professionalism.

Skills

Communication

Customer service

Computer basics

Typing

Multitasking

Team player

Attention to detail

Dependable

Education

High school diploma

Job description

Job Summary

Credit Management Services, Inc. is seeking a motivated and professional Customer Service Representative to join our team in Kearney, Nebraska. In this role, you will communicate with consumers, gather account information, and assist with payment arrangements while delivering excellent customer service.

Why Join Us?

At Credit Management Services, we believe our employees are the foundation of our success. We are proud to provide a professional, team-oriented workplace that values growth, recognition, and opportunity. Join a stable and growing company recognized as one of the Best Places to Work, where your contributions matter and your hard work is recognized.

• Location: Kearney, NE (In-office position)
• Competitive pay up to $18 per hour + commissions, based on experience
• Quarterly performance reviews during the first year with earning growth potential of up to $2,000 annually
• 401(k) with company match
• Employee recognition and incentive programs
• Ongoing training and development opportunities

Schedule & Location

• Location: Kearney, NE (In-office position)
• Schedule: Monday Friday
• Hours: 8:00 a.m. 4:30 p.m.

Compensation & Benefits

• Competitive pay up to $18 per hour + commissions, based on experience
• Quarterly performance reviews during the first year with earning growth potential of up to $2,000 annually
• Comprehensive benefits package including:
• $50,000 employer-paid life insurance
• 401(k) with company match
• Employee recognition and incentive programsOngoing training and development opportunities

Responsibilities

• Provide professional and courteous customer service over the phone
• Communicate with consumers regarding account information and payment options
• Follow approved communication guidelines and company procedures
• Assist consumers in establishing payment arrangements and identifying payment solutions
• Maintain accurate customer records and document call activity thoroughly
• Complete assigned duties with accuracy, professionalism, and attention to detail

Qualifications & Skills

• High school diploma or equivalent
• Strong communication and customer service skills
• Basic computer and typing skills
• Ability to multitask and manage multiple systems and tasks efficiently
• Ability to work effectively in a team environment
• Strong attention to detail and professionalism
• Dependable with a strong work ethic and consistent attendance

Preferred Qualifications

• Previous customer service experience
• Call center, office, or collections experience
• Experience with Microsoft Outlook and phone systems

Work Environment

This position is performed in a professional, climate-controlled office environment and involves extended periods of phone communication, computer use, typing, and desk work.

Credit Management Services, Inc. is an Equal Opportunity Employer committed to creating a professional, respectful, and inclusive workplace. We consider all qualified applicants without regard to protected status under applicable law.