Customer Service Representative

Neb Corp; Beaver Dam (WI); On-site; USD 19,000 - 25,000; Part time

Job summary

National Exchange Bank & Trust is seeking a Customer Services Representative to make a positive impact on customers’ financial lives every day. This on-site role in Beaver Dam emphasizes service quality, accuracy, and a friendly, compliant approach to everyday banking.

You will guide customers in choosing banking solutions, complete teller transactions, and maintain a balanced cash drawer while delivering courteous support in person, by phone, or via email.

Qualifications

• Interpersonal skills to relate to customers and coworkers.
• Ability to operate standard office and bank software including Word, Excel, Outlook and Teams.
• Ability to communicate effectively via phone, email and in person.
• High school diploma or equivalent.

Responsibilities

• Providing guidance to help customers make decisions about their financial needs.
• Completing teller transactions including cashing checks, processing deposits, and withdrawals.
• Offering appropriate bank products and services.
• Balancing and maintaining a cash drawer with accuracy and attention to detail.

Skills

Interpersonal skills

Communication skills

Customer service mindset

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Teams

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Occasional Part-Time Beaver Dam, WI, US 1 Attachments

2 days ago Requisition ID: 1704

Why NEBAT?

Trusted. Genuine. Successful. National Exchange Bank & Trust is an independent, family-owned bank with big bank abilities, serving southeastern Wisconsin. Founded in 1933, we are a trusted business partner, employer, and community member. At National Exchange Bank & Trust, you will enjoy a flexible, friendly, family environment, a rewarding career, and opportunities to make a difference in the communities we serve. We believe in bringing out the best in our talent and are committed to fostering an inclusive environment of growth and development.

Position Summary

As a Customer Services Representative, you will have the opportunity to create a difference in the lives of our customers every single day.

• Providing guidance to help customers make decisions about their financial needs.
• Completing teller transactions including cashing checks, processing deposits, and withdrawals.
• Offering appropriate bank products and services.
• Balancing and maintaining a cash drawer with accuracy and attention to detail.

Essential Knowledge & Skills

The following skills are needed to be successful in your banking career as a Customer Service Representative:

• Interpersonal skills necessary to relate to and empathize with customers and coworkers to maintain a friendly demeanor throughout the day.
• Be able to operate standard office, and bank equipment and required software including Microsoft Word, Excel, Outlook, and Teams.
• Ability to communicate effectively via phone, email and in person.
• A high school diploma or equivalent.

*This is a fully on-site role; remote work is not available.