Customer Service Representative

Performance Foodservice; Batesville (MS); On-site; USD 17,000 - 24,000; Full time

Job summary

Performance Foodservice in Batesville, MS is seeking a customer service representative to assist customers with order entries and inquiries, ensuring satisfaction as their distributor. You will resolve issues, process orders, and coordinate with vendors to obtain samples and information.

The role requires a High School Diploma or GED and 6–12 months of customer service experience, preferably in foodservice. This is an on-site, full-time position with a pay rate of $15.00 per hour.

Qualifications

• High School Diploma/GED or equivalent experience.
• 6–12 months of customer service, call center, or related area.
• Foodservice industry experience preferred.

Responsibilities

• Input customer orders and credits accurately and timely.
• Process order, invoicing information, and samples requests.
• Assist customers with orders and problems; contact vendors as needed.

Skills

Customer service

Call center

Education

High School Diploma/GED

Job description

Job Description

Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilties such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Required Qualifications

Required Education: High School Diploma/GED or Equivalent Experience

Required Experience: 6 - 12 Months Customer service, call center and / or related area.

Preferred Education: High School Diploma/GED or Equivalent Experience

Preferred Experience: 1 - 2 Years Customer service, call center and / or related area within foodservice industry.

Compensation

15.00/hr