Customer Service Representative

Performance Foodservice; Batesville (MS); On-site; USD 25,000 - 35,000; Full time

Job summary

Performance Food Group is hiring a Customer Service Associate to assist customers with order entries and inquiries. You will work to keep customers satisfied with timely, accurate responses and professional interactions with customers, vendors, and coworkers.

Responsibilities include processing orders and credits, invoicing details, and providing sample requests while attending training and meetings as needed. A High School diploma or equivalent and 6–12 months of experience are preferred.

Qualifications

• High school diploma or equivalent required.
• 6–12 months of customer service experience preferred.
• Customer service, call center and related area in foodservice industry preferred.

Responsibilities

• Input customer orders accurately and timely.
• Input customer credits and invoicing information.
• Assist customers with orders and problems; contact vendors for samples.
• Provide professional assistance to the public, customers, vendors and coworkers.
• Perform administrative duties such as checking faxes and mail daily.
• Attend training and customer service meetings; perform other duties as assigned.

Skills

Customer service

Call center

Communication skills

Education

High School Diploma/GED or Equivalent Experience

Job description

Company Description:

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants and other experts builds close relationships with each customer, providing advice on improving operations, menu development, product selection and operational strategies. The Performance Foodservice team delivers delicious food, but also goes above and beyond to help independent restaurant owners achieve their dreams.

Job Description:

Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilties such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Benefits:

Click Here for Benefits Information

Qualifications:

• Required Education: High School Diploma/GED or Equivalent Experience
• Required Experience: 6 - 12 Months
• Customer service, call center and / or related area.
• Preferred Education: High School Diploma/GED or Equivalent Experience
• Preferred Experience: 1 - 2 Years
• Customer service, call center and / or related area within foodservice industry.

Preferred qualifications:

• At least one year of customer service experience; heavy phone experience.

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.