Customer Service Representative

Rust-Oleum; Baltimore (MD); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Company Provided Life Insurance

Paid Time Off (PTO)

401(k) plans

Employer-funded pension plan

Tuition Reimbursement

Job summary

Rust-Oleum in Baltimore, MD is looking for a Customer Service Representative to provide exceptional support to our sales reps and B2B customers. This role involves addressing inquiries, resolving order issues, and ensuring customer satisfaction.

Ideal candidates should possess effective communication skills, problem-solving abilities, and a high school diploma. Benefits include medical insurance, paid time off, and a 401(k) plan.

Qualifications

• Must be able to work 9:30 am – 6:00 pm.
• Grace under pressure – remain positive and focused on the task at hand.
• Familiarity with customer order and product information systems.

Responsibilities

• Engage with sales reps and B2B customers, addressing inquiries and concerns.
• Assist customers with order status, tracking shipments, and processing returns.
• Troubleshoot and resolve order issues collaboratively.

Skills

Effective communication skills

Effective problem-solving skills

Ability to multi-task

SAP experience

Education

High School (or equivalent)

Tools

PC system for order placement

Job description

Job Description

DAP is looking to hire Customer Service Representative at our Baltimore, MD location.

The customer is everything at DAP and our Customer Service Representatives take first class care of them. They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distributors) that will keep orders on‑track and on‑time.

Upon completion of the training program, this rep will work 9:30 am – 6:00 pm.

Responsibilities

• Engage with our sales reps and B2B customers via various methods, addressing their inquiries, concerns, and requests in a timely and professional manner.
• Assist customers in both USA and Canada locations in order status, tracking shipments, and processing returns or exchanges.
• Troubleshoot and resolve order issues, collaborating with internal teams as needed to ensure swift resolutions.
• Document all customer interactions and maintain accurate records in our system.
• Proactively identify opportunities to enhance the customer experience and contribute to process improvements.

Requirements

• Must be able to work 9:30 am – 6:00 pm.
• High School (or equivalent).
• Effective communication skills – verbal and written; SAP experience a plus.
• Grace under pressure – remain positive and focused on the task at hand.
• Effective problem‑solving skills – quick on your feet and can think outside the box.
• Ability to multi‑task and prioritize work all with a sense of urgency.
• Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products.

Benefits

• Medical, Dental and Vision Insurance
• Company Provided Life Insurance
• Paid Time Off (PTO)
• Company‑paid short‑term and long‑term disability
• 401(k) plans
• Employer‑funded pension plan
• Tuition Reimbursement

Pay Range

• $19 – $22 per hour.

Location and Hours

Baltimore, MD. Work schedule: 9:30 am – 6:00 pm.