Customer Service Representative

Rust-Oleum; Fenton (MO); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) with company match

Pension

Paid parental leave

Competitive health insurance

Employee stock purchase plan

Tuition reimbursement

Free wellness programs

Job summary

Rust-Oleum is seeking a Customer Service Representative at its Fenton, MO location. In this role, you will engage with B2B customers, addressing inquiries and ensuring orders are on track.

The ideal candidate will have effective communication skills and be capable of troubleshooting customer issues. Benefits include a 401(k) with company match, competitive health insurance, and wellness programs.

Join a collaborative environment at Rust-Oleum where professional growth is supported!

Qualifications

• Must be able to work 8:30 am - 5:00 pm.
• Effective communication skills - verbal and written.
• Quick problem-solving skills and ability to multi-task.

Responsibilities

• Engage with sales reps and B2B customers, addressing inquiries.
• Assist customers with order status, tracking shipments, and returns.
• Document all customer interactions accurately.

Skills

Effective communication skills (verbal and written)

Effective problem-solving skills

SAP experience

Ability to multi-task

Grace under pressure

Education

High School diploma or equivalent

Tools

PC systems for order placement

Job description

JOB DESCRIPTION

DAP is looking to hire Customer Service Representative at our Fenton, MO location.

The customer is everything at DAP and our Customer Service Representatives take first class care of them. They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distributors) that will keep orders on‑track and on‑time.

Upon completion of the training program, this rep will work 8:30 am - 5:00 pm.

RESPONSIBILITIES

• Engage with our sales reps and B2B customers via various methods, addressing their inquiries, concerns, and requests in a timely and professional manner.
• Assist customers in both USA and Canada locations in order status, tracking shipments, and processing returns or exchanges.
• Troubleshoot and resolve order issues, collaborating with internal teams as needed to ensure swift resolutions.
• Document all customer interactions and maintain accurate records in our system.
• Proactively identify opportunities to enhance the customer experience and contribute to process improvements.

REQUIREMENTS

• Must be able to work 8:30 am - 5:00 pm
• High School (or equivalent)
• Effective communication skills – verbal and written, SAP experience a plus
• Grace under pressure – remain positive and focused to the task at hand
• Effective problem‑solving skills – quick on your feet and can think outside of the box
• Ability to multi‑task and prioritize work all with a sense of urgency
• Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products.

About DAP

DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.

You will find DAP products in the hands of professional painters, remodelers, builders, and do‑it‑yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP’s eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.

At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP’s history, culture and benefits at www.dap.com/careers/.

DAP – On the job since 1865.

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