Customer Service Representative

Percepta LLC; Melbourne (FL); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

401(k) Retirement Plan

Paid Vacation/Sick Time

Tuition Reimbursement

Employee Assistance Program

Job summary

Percepta LLC in Melbourne, Florida, is seeking a Customer Service Representative to deliver exceptional service and resolve customer inquiries. The role involves building relationships with customers and collaborating with internal teams for effective issue resolution.

Ideal candidates possess a high school diploma, one year of customer service or sales experience, and strong communication and problem-solving skills. You will be part of a diverse and inclusive workplace that values authenticity and empowerment.

Starting pay is $15.00 per hour, with benefits including health insurance, 401(k) options, and tuition reimbursement.

Qualifications

• Minimum of one year of experience in customer service and/or sales.
• Strong written and oral communication skills with all levels of the organization.
• Ability to demonstrate a high degree of professionalism.

Responsibilities

• Deliver exceptional customer service by responding to inquiries and resolving concerns.
• Build positive relationships with customers through effective communication.
• Collaborate with internal teams to research complex inquiries and improve processes.

Skills

Customer service skills

Communication skills

Problem-solving skills

Organizational skills

Relationship-building skills

Education

High school diploma or GED

Tools

FMC360 or Customer Contact systems

Job description

Job Description - Customer Service Representative (04D6T)

Requisition Title

Customer Service Representative (04D6T)

What You’ll Be Doing

As a Customer Relationship Center (Customer Service Representative), you’ll be the trusted voice our customers rely on—delivering exceptional service, resolving questions with confidence, and creating positive experiences with every interaction. Using the tools and resources available, you’ll make a meaningful impact by helping customers find the right solutions quickly and professionally.

During a Typical Day, You’ll

• Deliver exceptional customer service by responding to inquiries, resolving concerns, and providing timely, accurate solutions.
• Build positive relationships with customers and dealership partners through professional, empathetic, and effective communication.
• Use available tools, knowledge resources, and CRM systems to research issues, document interactions, and ensure accurate case management.
• Make outbound calls as needed to gather information, provide updates, and communicate resolutions.
• Listen actively, ask thoughtful questions, and guide conversations to efficiently identify customer needs and resolve issues.
• Collaborate with internal teams to research complex inquiries, share information, and deliver the best possible customer experience.
• Participate in team meetings, training sessions, and continuous learning opportunities while contributing ideas to improve processes and service delivery.
• Meet quality, productivity, and service goals while promoting products or services when appropriate and helping create an outstanding customer experience.

What You Bring to the Role

• A high school diploma or GED
• A minimum of one year of experience in customer service and/or sales
• Strong written and oral communication skills with all levels of the organization
• Strong customer service, interpersonal, and relationship‑building skills
• Strong organizational, time management, planning, problem‑solving, and multi‑tasking skills
• Strong team‑building skills, self‑sufficient, resourceful, and works well with minimal supervision
• The ability to demonstrate a high degree of professionalism
• Experience with FMC360 or Customer Contact systems is a plus

What You Can Expect

• Starting pay rate of $15.00 per hour
• Health/Dental/Vision/Life Insurance, with Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Traditional 401(k) Retirement Plan
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement and Training & Development Programs (Percepta College)
• Employee Assistance Program (EAP)
• Employee Discount Program

A Bit More About Your Role

In this role, you’ll become a trusted resource for customers by providing support across a variety of topics, including vehicle features and technology, mobile app assistance, warranty questions, account inquiries, and general brand information. You’ll have the opportunity to make a meaningful impact by helping customers find solutions, strengthening relationships between customers and dealerships, and delivering experiences that build confidence, satisfaction, and brand loyalty.

Current Hours of Operation: 8:00 AM -11:00 PM Monday-Friday, Saturday 8:00 AM - 8:00 PM. An 8-hour shift would fall somewhere in between for a 40-hour workweek.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantages points and allows every individual to bring value to the table in their unique way.