Customer Service Representative

Risus Talent Partners; Gainesville (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus program

Health insurance

401(k) with company match

Paid time off

EAP

Life & disability coverage

Job summary

Qualifications

• High School diploma or GED required.
• Previous customer service experience preferred.
• Experience in manufacturing, packaging, distribution is a plus.

Responsibilities

• Process and confirm orders the same day they are received.
• Generate standard quotes within 24–48 hours.
• Respond to phone calls by the 3rd ring and all emails within the same business day.
• Build, maintain, and update pricing lists to protect gross profit margins.
• Create accurate product specs and inventory items within 24–48 hours.
• Resolve customer issues quickly and elevate when needed to ensure timely resolution.
• Monitor open orders, backorders, and inventory levels; communicate changes.
• Support DIFOTIS performance standards.

Skills

Organizational skills

Attention to detail

Communication skills

Cross-functional collaboration

MS Office proficiency

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Schedule: Monday–Friday, standard business hours

Mission of the Role (What you’ll be doing)

The Customer Service Representative provides a consistent, high-quality customer experience and serves as a key connection point between customers, sales, and operations. This role is responsible for managing orders, supporting customer needs, and proactively communicating updates to ensure seamless service delivery.

As a trusted partner to both internal teams and external customers, the CSR plays a critical role in building long-term relationships, resolving issues, and supporting overall business growth. This individual will also collaborate closely with the sales team to promote the full range of products and services, helping deliver complete, value-driven solutions.

Key Duties & Accountabilities (Primary responsibilities)

• Process and confirm customer orders the same day they are received
• Generate standard quotes within 24–48 hours
• Respond to phone calls by the 3rd ring and all emails within the same business day
• Build, maintain, and update pricing lists to protect and maintain gross profit margins
• Create accurate product specs and inventory items within 24–48 hours
• Resolve customer issues quickly and elevate when needed to ensure timely resolution
• Monitor open orders, backorders, and inventory levels, proactively communicating any changes
• Support DIFOTIS (Delivered In Full, On Time, In Spec) performance standards
• Use sound judgment and decision-making to meet quality and service expectations
• Serve as a liaison between sales, purchasing, design, manufacturing, and shipping teams

Essential Functions

• Prepare proposals and customer correspondence
• Maintain accurate and detailed customer records
• Monitor and assist with resolving slow payment issues
• Support management of slow-moving inventory
• Expedite materials based on customer needs and timelines

What You’ll Bring (Background & Experience)

• High School diploma or GED required
• Previous customer service experience preferred (manufacturing, packaging, distribution, or similar environment is a plus)

Skills & Qualifications

• Strong organizational skills with the ability to prioritize and manage multiple tasks
• High attention to detail and accuracy
• Ability to take initiative and demonstrate ownership in day-to-day responsibilities
• Basic arithmetic skills, including gross profit calculations
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Strong written and verbal communication skills across multiple channels
• Ability to collaborate cross-functionally with internal teams and external partners
• Reliable attendance and punctuality

The final base pay offered to the successful candidate will be determined by factors such as work location, job-related skills, qualifications, experience, responsibilities, and relevant education and training. In addition to our compensation, we offer a comprehensive benefits package including the following:

• Bonus based on company performance
• Medical, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Paid time off (including vacation, company holidays, and parental leave)
• Employee Assistance Program (EAP)
• Other benefits such as life insurance, disability coverage, and wellness programs