Customer Service Representative

Reworld Projects, LLC; Avon Lake (OH); On-site; USD 2,597,000 - 3,451,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

FSA

HSA

Disability insurance

Life insurance

AD&D insurance

401(k) with company match

Parental leave

Educational assistance

Job summary

Reworld Projects, LLC in Avon Lake, Ohio is seeking a Client Services Specialist to process customer orders, take calls, and maintain databases. You will coordinate with sales, service, and operations to ensure accurate, timely support.

This role emphasizes data accuracy, strong communication, and teamwork, with a comprehensive benefits package and pay range provided. Apply to join a company committed to sustainable waste solutions and carbon-negative outcomes.

Qualifications

• Strong data management skills and attention to detail.
• Excellent communication via email and phone.
• Ability to work effectively in a team environment.
• Must be able to pass pre-employment background check.

Responsibilities

• Process customer order requests and enter sales orders into company databases.
• Answer customer calls and monitor general service email accounts.
• Coordinate with Central Facility Schedulers and other departments to fulfill services.
• Maintain data accuracy and regulatory training compliance.
• Report daily on outstanding items to key personnel.

Skills

Data management

Microsoft Office

Attention to detail

Communication skills

Team collaboration

Tools

Microsoft Office Suite

Job description

Who we areFor more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.Our VisionReworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.Our BusinessReworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.Our ValueReworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world’s largest organizations to reimagine waste management for a smarter, more sustainable world.All that we’re missing is you. Apply today!About the roleThe Client Services Specialist is responsible for processing customer order requests, taking customer calls, maintaining company databases and is responsible for interacting with various internal departments and operations to facilitate services.ESSENTIAL FUNCTIONSThe duties may include, but are not limited to, the following:Demonstrate an ability to understand and build the foundational knowledge required to be successful within the waste industryShow curiosity and eagerness to learn higher level conceptsFunnel customer calls and transfer them to the appropriate department(s)Monitor and manage general service e-mail account(s)Enter sales orders and other key data into company database(s)Track and monitor any outstanding sales order related issues such as missing pricing, expired approvals, etc.Assist with customer schedules as communicated by Central Facility SchedulersReport daily on outstanding items to key personnelCommunicate as needed with customers, customer service, sales, and operations regarding customer sales ordersEnsure a high level of accuracy in data managementFollow all standard operating procedures and work instructionsMaintain all regulatory related trainingOther duties as assignedQUALIFICATIONS & REQUIREMENTSDemonstrate the ability to work within a team environmentStrong data management skillsProficient in Microsoft Office SuiteHigh attention to detailStrong organizational and record keeping skillsExcellent communication skills (including email and phone)Ability to maintain customer and company confidentialityAbility to pass pre-employment background checkAll Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities.Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.Pay TransparencyReworld is committed to paying its staff equitably, and we strive to provide competitive compensation and benefits packages. The range below reflects Reworld’s reasonable estimate of base pay for this role based on primary posting location. It is expected that most qualified candidates in this location will fall within the posting range. The final salary offered for this role will be determined based on factors including, but not limited to: experience, education, geographic location, skills and competencies, travel requirements and/or union contracts (if applicable). Pay ranges are reviewed from time to time and may be modified in the future.The pay range for the primary location of this position is: 18.85 - 25.05 USD per hourReworld provides an industry-leading benefits package that supports the whole person—and their families—through a balanced approach to mental, physical, and financial wellbeing. Regular full-time employees based in the USA have access to comprehensive medical, prescription drugs, dental, and vision coverage, FSA, HSA, short- and long-term disability benefits. Our 401(k) plan is industry-leading, with an up to 7% company match. Additional benefits include Company-paid life and AD&D insurance, EAP, paid parental leave, and educational assistance. For more information regarding these offerings, please visit the Reworld Careers Benefits Page. Reworld reserves the right to amend, suspend or terminate any benefit plan, in whole or in part, at any time.Our DEI CommitmentReworld is an Equal Opportunity Employer, has developed an Affirmative Action Program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law.Know Your Rights (Click to view poster)If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request reasonable accommodations by going to Reworldwaste.com and clicking on the ‘Contact Us’ button. Under Inquires, select ‘Careers’ in the Interest field, fill out all required fields including your message. In the message section, please note this is a ‘Job Application Accommodation Request’.Attention Staffing Agencies & Search FirmsReworld may sometimes selectively collaborate with staffing agencies and search firms (Agencies). Reworld will only consider candidates from Agencies with whom a signed agreement and a duly authorized work order (for a specific role) has been duly executed. Any unsolicited candidate submissions or candidate submissions from Agencies that do not meet these criteria, will be deemed invalid and ineligible for any fees.