Customer Service Representative

Yoh Services LLC; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking a Customer Service Specialist to support clients primarily via SAP CRM in a remote role. The position requires strong communication skills and the ability to solve problems effectively. The successful candidate will handle service requests and ensure compliance with procedures. Candidates must reside in the Austin, Texas area for occasional onsite engagements. The job offers a stable schedule and various employee benefits including medical and 401K options.

Benefits

Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)

Health Savings Account (HSA)

Life & Disability Insurance

401K Retirement Savings Plan

Certification and training opportunities

Employee Discount Program

Qualifications

• Must reside in the Austin, Texas area.
• Comfortable working full shift remotely with reliable internet access.
• Must be able to support 1 weekend day after 6 months.

Responsibilities

• Serve as the primary point of contact for service requests.
• Process and maintain service cases in SAP CRM.
• Manage customer interactions by phone and email.
• Work cross-functionally with various internal teams.

Skills

Strong verbal and written communication skills

Positive, professional language in customer interactions

Experience in customer service

Basic knowledge of service processes

SAP / CRM experience

Organizational skills

Job description

Customer Service Specialist – SAP / CRM (Remote – Austin, TX Area Only)

Schedule: Monday–Friday, 11:00 AM – 8:30 PM.
Weekend Rotation: 1 weekend day after 6 months of employment (Saturday or Sunday based on rotation; weekday OT provided for balance).
Location: Austin, TX (100% Remote, quarterly onsite team engagements).

$23.00 to $25.00 per hour, depending on experience.

💡 About the Role

Join a high‑impact customer support team that serves as the “One Stop Shop” for all service requests for Applied Materials customers. In this role, you’ll be the voice and front‑line support for 24/7 service operations, ensuring customers get prompt, accurate, and professional assistance. You will handle incoming service requests, coordinate across multiple internal teams, and support customers using SAP CRM tools. If you enjoy solving problems, communicating with purpose, and being the key connector between customers and internal teams—this role is for you!

✨ What You’ll Do

• Serve as the primary point of contact for service requests from Total Kit Management (TKM) customers, On‑Demand customers, and labor dispatch requests.
• Process and maintain service cases, quotes, opportunities, and sales orders in SAP CRM.
• Manage customer interactions by phone and email with a positive, solutions‑focused approach.
• Work cross‑functionally with Field Engineers, Logistics, Order Fulfillment, Sales, Marketing, and internal teams to resolve issues.
• Use established procedures to troubleshoot customer escalations and track follow‑up.
• Ensure compliance with business procedures, financial policies, and operational guidelines.
• Maintain clear and professional communication at all times.

💼 What You Bring

• Strong verbal and written communication skills.
• Ability to use positive, professional language in customer interactions.
• Experience in customer service, call center, supply chain, or technical support.
• Basic knowledge of service processes or product support.
• SAP / CRM experience highly preferred.
• Additional language skills a plus (supporting multiple regions).
• Strong organizational skills with attention to detail.
• Ability to work independently while staying team‑connected in a remote environment.

🌟 Why You’ll Love This Role

• 100% Remote (Austin‑area candidates only).
• Stable Monday–Friday schedule.
• Work with a global technology leader in semiconductor manufacturing.
• Opportunities for growth and cross‑functional exposure.
• Collaborative team culture.
• Quarterly in‑person team events to stay connected.

📍 Requirements

• Must reside in the Austin, Texas area (occasional onsite team engagements required).
• Must be able to support 1 weekend day after 6 months of employment.
• Comfortable working full shift remotely with reliable internet access.

What’s In It for You?

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week).
• Health Savings Account (HSA) (for employees working 20+ hours per week).
• Life & Disability Insurance (for employees working 20+ hours per week).
• MetLife Voluntary Benefits.
• Employee Assistance Program (EAP).
• 401K Retirement Savings Plan.
• Direct Deposit & weekly epayroll.
• Referral Bonus Programs.
• Certification and training opportunities.
• Employee Discount Program’s.

All offers are contingent on passing all pre‑employment screenings and background checks.

Equal Opportunity

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice