Customer Service Representative

2 At Group; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Avalonvi is seeking a personable and motivated Customer Service Representative to assist customers, answer questions, and build positive relationships in a collaborative team setting.

The role emphasizes effective communication, problem-solving, and delivering friendly, professional service in person at our physical locations.

Ideal for someone who enjoys helping people and developing customer service and business skills while contributing to a supportive team.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Reliable, adaptable, and team-oriented.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Listen to customer needs and provide appropriate recommendations.
• Assist with routine customer requests and concerns.
• Support customer follow-ups and satisfaction initiatives.
• Identify opportunities to introduce customers to relevant products or services.
• Assist with customer acquisition and retention activities.
• Maintain organized records of customer interactions.
• Communicate customer feedback to appropriate team members.
• Collaborate with colleagues to meet service and performance goals.
• Participate in ongoing training and professional development.

Skills

Communication skills

Interpersonal skills

Customer-focused attitude

Listening skills

Problem-solving

Organizational skills

Reliability & adaptability

Team-oriented

Education

High school diploma or equivalent

Job description

About Us

At Avalonvi, we specialize in strategic, real-world marketing solutions that help brands connect with people where it matters most — face to face, in physical spaces, and through impactful brand experiences.From brand positioning to on-the-ground campaigns, we bring ideas to life beyond screens.

About Us

At Avalonvi, we specialize in strategic, real-world marketing solutions that help brands connect with people where it matters most — face to face, in physical spaces, and through impactful brand experiences.From brand positioning to on-the-ground campaigns, we bring ideas to life beyond screens.

Job Summary

We are seeking a personable and motivated Customer Service Representative to assist customers, answer questions, and build positive customer relationships. This position is ideal for someone who enjoys helping people, communicating effectively, and developing valuable customer service and business skills in a supportive team environment.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Listen to customer needs and provide appropriate recommendations.
• Assist with routine customer requests and concerns.
• Support customer follow-ups and satisfaction initiatives.
• Identify opportunities to introduce customers to relevant products or services.
• Assist with customer acquisition and retention activities.
• Maintain organized records of customer interactions.
• Communicate customer feedback to appropriate team members.
• Collaborate with colleagues to meet service and performance goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Reliable, adaptable, and team-oriented.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.