Customer Service Representative

Jones Lang LaSalle Incorporated; Atlanta (GA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

401(k) plan with match

Medical, Dental & Vision

Paid parental leave

Paid Time Off & Holidays

Daily Pay

Job summary

Jones Lang LaSalle (JLL) in Atlanta, GA is seeking a Facilities Operations Support specialist to monitor technology systems supporting facility operations. You will respond to calls, emails, and web requests, dispatching work orders to the operations team to ensure timely resolutions.

Ideal candidates have an Associates degree in facilities management or related field and 2+ years of experience in facility or property administration.

Qualifications

• Associates degree in facilities management, building, business or related field.
• 2+ years’ experience with Facility or Property Administration preferred.

Responsibilities

• Research required information using available resources.
• Identify and elevate priority issues.
• Identify areas of opportunity and utilize skill/knowledge to suggest improvements.
• Route calls to appropriate resources.
• Complete all assigned callbacks.
• Monitor telephony queue time data to maximize productivity.
• Provide accurate, timely client work orders which result in highly satisfied customers.
• Adhere to the business unit specified client-driven standards.
• Complete data entry using multiple work request applications.
• Maintain individual productivity statistics/performance metrics.

Skills

Superior customer service

Professional under stress

Multitasking

MS Office proficiency

Written & verbal communication

Organizational skills

Collaborative style

Education

Associates degree in facilities management or related field

Tools

MS Office

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary

This role will be responsible for monitoring various technology systems supporting facility operations. They will respond to incoming calls, emails, and web requests from various stakeholders, dispatching work orders to the operations team all in a timely manner. In addition, this individual will actively demonstrate commitment to providing excellent customer service and representing JLL’s Mission, Values, and Goals. This individual plays an integral part of the facility operations team, monitoring various systems across our operations, responding to triggered alerts, and dispatching work orders to the operations team all in a timely manner. They will also respond to incoming calls, emails, and web requests from various stakeholders. In addition, this individual will actively demonstrate commitment to providing excellent customer service and representing JLL’s Mission, Values, and Goals in all interactions with internal and external customers. This individual must be computer savvy, know how to elevate emergency issues, and engage in a collaborative and dynamic work environment. In Addition, this individual's responsibilities will entail:

Responsibilities

• Research required information using available resources
• Identify and elevate priority issues
• Identify areas of opportunity and utilize skill/knowledge to suggest improvements
• Route calls to appropriate resources
• Complete all assigned callbacks
• Monitor telephony queue time data to maximize productivity
• Provide accurate, timely client work orders which result in highly satisfied customers
• Adhere to the business unit specified client-driven standards
• Complete data entry using multiple work request applications
• Maintain individual productivity statistics/performance metrics

Qualifications

• Associates degree in facilities management, building, business or other related field
• Years of relevant experience preferred 2+ years’ experience with Facility or Property Administration preferred

Skills

• Superior customer service skills and orientation
• Ability to maintain professionalism at all times under stressful situations
• Ability to plan and manage work under time constraints
• Ability to multitask and work without direct supervision
• Proficient in MS Office, and possess strong written, verbal and people skills
• Strong organizational skills and collaborative style

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Compensation: $21.93 per hour

Shift: Friday- Tuesday- 9am- 5pm

Location: On-site – Atlanta, GA

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities see a brighter way.