Customer Service Representative

BD; Atlanta (GA); Remote; USD 45,000 - 55,000; Full time

Job summary

A leading company in medical technology is seeking a dedicated Customer Service Representative for a 100% remote role in Atlanta. This position requires at least one year of experience in customer service or the medical industry and offers opportunities for personal growth and competitive benefits such as tuition reimbursement. Join a supportive team that prioritizes customer satisfaction and professional development.

Benefits

Comprehensive benefits package including medical, dental, and vision insurance

Up to 12 company-paid holidays

Tuition reimbursement

Access to employee assistance programs

Qualifications

• Minimum of 1 year experience in medical industry or call center.
• Ability to read medical publications and procedures.
• Willingness to work evening shifts and weekends as needed.

Responsibilities

• Provide accurate information to customers regarding orders.
• Process customer returns per departmental policies.
• Collaborate with Medical Billing to resolve disputes.

Skills

Customer Service

Problem Solving

Mathematical Skills

Communication

Proficient in Microsoft Office

Education

High School Diploma or GED

Job description

Employer Industry: Medical Technology

Why consider this job opportunity:
- Salary up to $21.60 per hour
- Comprehensive benefits package including medical, dental, and vision insurance
- Up to 12 company-paid holidays
- Opportunity for tuition reimbursement and access to employee assistance programs
- Supportive work environment that encourages personal growth and development
- 100% remote work opportunity

What to Expect (Job Responsibilities):
- Provide timely and accurate information to customers regarding their order status and product information requests
- Process customer returns according to established department policies and procedures
- Work closely with the Medical Billing department to resolve disputed billing charges
- Provide timely feedback to Customer Service Management regarding service failures or customer concerns
- Partner with Sales Representatives to meet or exceed customer service expectations

What is Required (Qualifications):
- Minimum of 1 year of experience in the medical industry or call center/customer service
- High School Diploma or general education degree (GED)
- Ability to read, analyze, and interpret medical supply publications and technical procedures
- Proficient in Microsoft Office Applications
- Ability to work some evening shifts, weekends, or overtime as needed

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role within the medical technology field
- Strong problem-solving skills and ability to handle various variables
- Excellent mathematical skills for calculating discounts, interest, and commissions

#MedicalTechnology #CustomerService #RemoteWork #CareerGrowth #HealthcareJobs

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