Customer Service Representative

BCforward; Indianapolis (IN); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Customer Service Representative to be part of a dynamic remote team in Indianapolis. This role involves interacting with customers to address and resolve issues related to their claims effectively. Applicants should have at least a high school diploma and prior customer service experience, with excellent communication skills being essential. The position offers competitive pay and comprehensive benefits, emphasizing teamwork and service excellence.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• One year customer service experience or equivalent preferred.
• Experience in an inbound call center preferred.
• Knowledgeable in disability plan eligibility and coverage.

Responsibilities

• Acts as primary liaison with customer in solving problems related to the application process.
• Communicates clearly and professionally regarding claims process.
• Enters verbal and written application information into the claims management system.

Skills

Excellent oral and written communication

Good interpersonal skills

Ability to work in a team environment

Education

High school diploma or GED

Job description

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This range is provided by BCforward. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $17.00/hr

Direct message the job poster from BCforward

BCforward is currently seeking a highly motivated Customer Service Representative in Indianapolis, IN.

Position Title: Customer Service Representative

Location: Indianapolis, IN (Remote)

Anticipated Start Date: 06-18-2025

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12 Months

Job Type: (40+ HOURS WEEKLY], [CONTRACT], [REMOTE]

Pay Range: $15/hr to $17/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

· Acts as primary liaison with customer in solving problems related to the application process and service.

· Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of the claims process.

· Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status.

· Enters verbal and written application information that meets both the internal and external customers’ requirements accurately into the claims management system.

· Assigns new claims to the appropriate claim handler.

· Directs customer calls to the correct person at all locations.

· Participates in and maintains a quality service culture within the Customer Service Team.

· Attendance during scheduled work hours is required.

Additional Responsibilities:

· Performs other duties as assigned.

· Supports the organization's quality program(s).

Qualifications:

· High school diploma or GED required.

Experience:

· One (1) year customer service experience or equivalent combination of education and experience preferred.

· Experience in an inbound call center preferred.

Skills & Knowledge:

· Knowledgeable in disability plan eligibility, coverage and benefits

· Excellent oral and written communication, including presentation skills

· Good interpersonal skills

· Ability to work in a team environment

· Ability to meet or exceed Performance Competencies

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BC forward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service, Consulting, and Information Technology

• Industries

  IT Services and IT Consulting, Consumer Services, and Business Consulting and Services

Referrals increase your chances of interviewing at BCforward by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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