Customer Service Representative

Nuvance Health; Springfield (IL); Remote; USD 10,000 - 60,000; Full time

Job summary

Nuvance Health is seeking a dedicated Customer Service Representative to enhance our member interactions. This full-time telework position demands skills in empathetic communication and problem-solving within a fast-paced environment. You will play a crucial role in ensuring customer satisfaction while managing multiple systems effectively.

Benefits

401(k) plan with company matching

Affordable medical plan options

Employee stock purchase plan

Wellness programs and counseling

Paid time off and flexible work schedules

Tuition assistance and retiree medical access

Qualifications

• 1+ years of Customer Service experience
• 1+ years of navigating multiple computer systems
• Ability to multi-task and solve problems effectively.

Responsibilities

• Interact with members on inbound calls, providing assistance.
• Navigate and process information across multiple systems.

Skills

Customer Service

Problem Solving

Excellent Verbal Communication

Good Written Communication

Multi Tasking

Education

High School Diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Customer Service Representatives are the face of Aetna and impact our member's experience through their interactions on inbound telephone calls. Our Customer Service Representatives are required to navigate multiple computer systems, research information, process information, and share it back to our members in an way that is easily understandable on inbound telephone calls.

The ideal candidate for this position is results driven, and able to work in a fast paced environment. The candidates for this role are empathetic and compassionate and have the ability to make meaningful connections with our members. Working within the Medicare Service Operations organization requires following all compliance regulations. Our candidates need possess a problem solving mindset, and have a focus on resolution.

This position is full time telework, the candidates are required

• To have high speed internet service,
• A private and secure work area
• Work area free from all distractions
• Candidates may be required to travel to an office when needed (if within a reasonable driving distance)

Required Qualifications

• 1+years of Customer Service experience
• 1+years of being able to navigate multiple computer systems
• Ability to Multi Task
• Problem solving skills
• Excellent verbal communication
• Good written communication

Preferred Qualifications

1+ years of understanding of medical terminology

1+ years of experience with production and performance metrics

Education
High School Diploma or equivalent

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 07/21/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.