Customer Service Representative

Atrium Staffing; Aston Township (PA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Atrium Care Package

Job summary

Atrium Staffing is seeking a Customer Service Representative for a manufacturing client. This role handles inbound calls, processes orders, and provides delivery updates with a focus on white-glove customer service.

The position requires 2+ years in customer service or sales via phone/email, ERP proficiency, and strong Excel skills. High school diploma is required, with Atrium Care Package benefits available for eligible employees.

Qualifications

• 2+ years of previous customer service or sales experience via phone and email.
• Tech-savvy with the ability to use an ERP system.
• Proficient in Microsoft Excel.

Responsibilities

• Answer inbound calls and emails from customers regarding order updates.
• Handle complaints, provide solutions, and follow up with customers regarding their satisfaction.
• Process orders, update deliveries, and schedule shipments.
• Take payments and update CRM systems.

Skills

Customer service experience

Phone and email communication

ERP system

Microsoft Excel

Education

High School Diploma

Tools

ERP system

Microsoft Excel

Job description

Client Overview:

Our client in the manufacturing industry is seeking a Customer Service Representative to join their team. The organization has a customer-first mentality and is looking for someone to grow with the team while providing white-glove customer service.

Salary/Hourly Rate:

$21/hr

Position Overview:

The Customer Service Representative will answer inbound calls, process orders, provide delivery updates, and manage schedules.

Responsibilities of the Customer Service Representative:

• Answer inbound calls and emails from customers regarding order updates.
• Handle complaints, provide solutions, and follow up with customers regarding their satisfaction.
• Process orders, update deliveries, and schedule shipments.
• Take payments and update CRM systems.

Required Experience/Skills for the Customer Service Representative:

• 2+ years of previous customer service or sales experience via phone and email.
• Tech-savvy with the ability to use an ERP system.
• Proficient in Microsoft Excel.

Education Requirements:

• High School Diploma required.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).