Customer Service Representative

Sun Technologies; Massachusetts; On-site; USD 24,796 - 26,174; Part time

Benefits offered by this job

Medical Insurance in compliance with the ACA

401(k)

Sick leave in compliance with applicable laws

Job summary

A healthcare solutions provider in Cataumet, Massachusetts, is seeking a candidate to facilitate patient care by working directly with medical professionals. Responsibilities include providing solutions for patient services, preparing necessary paperwork, and participating in training new personnel. The candidate should possess skills in multitasking and be computer literate. This is a contract position up to 4 months with competitive pay and benefits including medical insurance and a 401(k).

Qualifications

• Ability to learn and apply market and product information.
• Knowledge of patient billing and insurance requirements.

Responsibilities

• Work directly with medical professionals to facilitate patient care.
• Provide outcome-based solutions for physician referral sources.
• Prepare and analyze billing and setup paperwork.

Skills

Multitasking capabilities

Computer and technological literacy

Positive and professional personal image

Education

High school diploma or GED preferred

Job description

Location

• : Cataumet
• , Massachusetts

: up to 4 months contract with possible extension

Job Description

Pay Range: $18 – $19/hr. The pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

• Medical Insurance in compliance with the ACA.
• 401(k).
• Sick leave in compliance with applicable state, federal, and local laws.

Shift Details: M-F 8:30-5, 1 hour lunch break

Job Description:

• Work directly with medical professionals and physicians to facilitate patient care
• Advocate for and work in lockstep with chronic patients
• Work for an organization that rewards success and fosters a culture of promotion

Job Responsibilities include:

• Provide outcome-based solutions for our physician referral sources and existing patient population
• Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
• Prepare and analyze the billing and setup paperwork for patient services
• Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
• Recommend potential products or services to management by collecting patient information and analyzing customer needs
• Actively participate in the training of new customer service and sales personnel

Requirements:

• High school diploma or GED preferred
• Ability to learn and apply market and product information, as well as patient billing and insurance requirements
• Multitasking capabilities
• Computer and technological literacy
• Positive and professional personal image

Physical Demands:

• This employee must occasionally lift and/or move up to 25 pounds.