Customer Service Representative

TEEMA Solutions Group; Arizona; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

On-site in Phoenix, AZ

Competitive base salary

Job summary

TEEMA Solutions Group in Phoenix, AZ is seeking a customer-focused professional to respond to inquiries via phone, email, and live chat with empathy and accuracy.

You will maintain CRM records, meet team targets through clear pipelines, and stay informed about product updates while assisting onboarding for new customers. This role offers on-site collaboration and opportunities for career growth.

Qualifications

• Excellent verbal and written communication with empathy and clarity.
• Ability to meet and exceed targets via pipelines (daily/weekly/monthly).
• Experience handling multi-channel inquiries (phone, email, chat).
• Strong CRM documentation and accurate customer history updates.
• Adherence to data privacy and company policies.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat with accuracy and empathy.
• Achieve targets using clear daily, weekly, and monthly pipelines.
• Provide timely and professional responses to high-visibility customer inquiries.
• Adhere to company policies and compliance requirements in all customer interactions.
• Document interactions and update CRM to maintain a complete customer history.
• Identify upsell and cross-sell opportunities aligned with customer needs.
• Maintain product knowledge and stay informed about new features and changes.
• Monitor and report on customer satisfaction metrics and feedback.
• Escalate unresolved issues to the appropriate teams with accurate context.
• Participate in ongoing training to develop professional skills and career progression.
• Collaborate with the team to share best practices and improve overall service quality.
• Assist in onboarding new customers and guiding them through setup processes.

Skills

Excellent communication

Multichannel support

CRM documentation

Data privacy

Product knowledge

Tools

CRM system

Job description

This is for the State of Arizona. The job closes 4/3 at 3PM Pacific time, all resumes have to be submitted by then.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat with accuracy and empathy.
• Achieve individual and team targets using clear daily, weekly, and monthly pipelines.
• Provide timely and professional responses to high-visibility customer inquiries.
• Adhere to company policies and compliance requirements in all customer interactions.
• Document interactions and update CRM to maintain a complete customer history.
• Identify upsell and cross-sell opportunities aligned with customer needs.
• Maintain product knowledge and stay informed about new features and changes.
• Monitor and report on customer satisfaction metrics and feedback.
• Escalate unresolved issues to the appropriate teams with accurate context.
• Participate in ongoing training to develop professional skills and career progression.
• Collaborate with the team to share best practices and improve overall service quality.
• Assist in onboarding new customers and guiding them through setup processes.

Experience/Qualifications

• Excellent verbal and written communication with empathy and clarity.
• Ability to meet and exceed individual and team targets via pipelines.
• Experience handling multi-channel inquiries (phone, email, chat).
• Strong CRM documentation and accurate customer history updates.
• Adherence to policies, compliance, and data privacy requirements.
• Knowledgeable about product features and recent changes.
• Capability to identify upsell/ccross-sell opportunities ethically.
• Strong problem-solving to escalate complex issues with context.
• Participation in ongoing training and career development.
• Collaborative mindset with team sharing best practices.

What's in it for you? (Salary, Commissions & Benefits)

• On-site work location in Phoenix, AZ — be part of a collaborative team in our local office
• Competitive base salary as the core of your compensation package