Customer Service Representative

TeemaGroup; Phoenix (AZ); Vor Ort; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Competitive base salary

Collaborative team environment

Zusammenfassung

A customer service firm based in Phoenix, AZ is seeking candidates to respond to customer inquiries via phone, email, and live chat. The ideal candidate will possess strong communication skills, the ability to meet targets, and experience with multi-channel inquiries. This role offers a competitive salary and the chance to work in a collaborative environment. Applicants should be committed to professional development and maintaining accurate customer interactions.

Qualifikationen

• Excellent verbal and written communication with empathy and clarity.
• Ability to meet and exceed individual and team targets via pipelines.
• Experience handling multi-channel inquiries (phone, email, chat).
• Strong CRM documentation and accurate customer history updates.
• Adherence to policies, compliance, and data privacy requirements.
• Knowledgeable about product features and recent changes.
• Capability to identify upsell/cross-sell opportunities ethically.
• Strong problem-solving to elevate complex issues with context.

Aufgaben

• Respond to customer inquiries via phone, email, and live chat.
• Achieve individual and team targets using daily, weekly, and monthly pipelines.
• Provide timely and professional responses to high-visibility customer inquiries.
• Document interactions and update CRM to maintain a complete customer history.
• Document interactions and update CRM to maintain a complete customer history.
• Identify upsell and cross-sell opportunities aligned with customer needs.
• Maintain product knowledge and stay informed about new features and changes.
• Monitor and report on customer satisfaction metrics and feedback.
• Escalate unresolved issues to the appropriate teams with accurate context.
• Participate in ongoing training to develop professional skills and career progression.
• Collaborate with the team to share best practices and improve overall service quality.
• Assist in onboarding new customers and guiding them through setup processes.

Kenntnisse

Excellent verbal and written communication

Ability to meet targets

Experience with multi-channel inquiries

Strong CRM documentation

Strong problem-solving skills

Collaborative mindset

Tools

CRM system

Jobbeschreibung

This is for the State of Arizona. The job closes 4/3 at 3PM Pacific time, all resumes have to be submitted by then. If you are interested please send the following to my email [e-mail]

Resume:

email:

last 5 of your social security:

if offered when can you start:

2 references:

Home address:

Responsibilities

Respond to customer inquiries via phone, email, and live chat with accuracy and empathy.

Achieve individual and team targets using clear daily, weekly, and monthly pipelines.

Provide timely and professional responses to high-visibility customer inquiries.

Adhere to company policies and compliance requirements in all customer interactions.

Document interactions and update CRM to maintain a complete customer history.

Identify upsell and cross-sell opportunities aligned with customer needs.

Maintain product knowledge and stay informed about new features and changes.

Monitor and report on customer satisfaction metrics and feedback.

Escalate unresolved issues to the appropriate teams with accurate context.

Participate in ongoing training to develop professional skills and career progression.

Collaborate with the team to share best practices and improve overall service quality.

Assist in onboarding new customers and guiding them through setup processes.

Experience/Qualifications

Excellent verbal and written communication with empathy and clarity.

Ability to meet and exceed individual and team targets via pipelines.

Experience handling multi-channel inquiries (phone, email, chat).

Strong CRM documentation and accurate customer history updates.

Adherence to policies, compliance, and data privacy requirements.

Knowledgeable about product features and recent changes.

Capability to identify upsell/ccross-sell opportunities ethically.

Strong problem-solving to elevate complex issues with context.

Participation in continuing training and career development.

Collaborative mindset with teammates sharing best practices.

What's in it for you? (Salary, Commissions & Benefits)

On-site work location in Phoenix, AZ — be part of a collaborative team in our local office

Competitive base salary as the core of your compensation package