Customer Service Representative

TEEMA Solutions Group; Kingston (NM); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive base salary

Career development opportunities

Collaborative team environment

Job summary

A Customer Service Solutions Provider in New Mexico seeks a skilled Customer Service Representative to respond to inquiries via phone, email, and chat. The role requires excellent communication skills, the ability to achieve targets, and experience with CRM systems. Join a team that values collaboration and offers a competitive base salary, monitoring customer satisfaction, and opportunities for professional development.

Qualifications

• Excellent empathy and clarity in communication.
• Experience with CRM systems for customer history.
• Ability to identify ethical upsell opportunities.
• Strong CRM documentation and accurate customer history updates.
• Adherence to policies, compliance, and data privacy requirements.
• Knowledgeable about product features and recent changes.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Achieve individual and team targets using pipelines.
• Provide timely responses to high-visibility inquiries.
• Document interactions to maintain customer history.
• Monitor and report on customer satisfaction metrics.
• Identify upsell and cross-sell opportunities aligned with customer needs.
• Maintain product knowledge and stay informed about new features and changes.
• Monitor and report on customer satisfaction metrics and feedback.
• Escalate unresolved issues to the appropriate teams with accurate context.
• Participate in ongoing training to develop professional skills and career progression.
• Collaborate with the team to share best practices and improve overall service quality.
• Assist in onboarding new customers and guiding them through setup processes.

Skills

Excellent verbal and written communication

Ability to meet and exceed targets

Experience handling multi-channel inquiries

Strong CRM documentation

Knowledge of product features

Strong problem-solving skill

Collaborative mindset

Tools

CRM software

Job description

This is for the State of Arizona. The job closes 4/3 at 3PM Pacific time, all resumes have to be submitted by then. If you are interested please send the following to my email [e-mail]

Resume:

email:

last 5 of your social security:

if offered when can you start:

2 references:

Home address:

Responsibilities

Respond to customer inquiries via phone, email, and live chat with accuracy and empathy.

Achieve individual and team targets using clear daily, weekly, and monthly pipelines.

Provide timely and professional responses to high-visibility customer inquiries.

Adhere to company policies and compliance requirements in all customer interactions.

Document interactions and update CRM to maintain a complete customer history.

Identify upsell and cross-sell opportunities aligned with customer needs.

Maintain product knowledge and stay informed about new features and changes.

Monitor and report on customer satisfaction metrics and feedback.

Escalate unresolved issues to the appropriate teams with accurate context.

Participate in ongoing training to develop professional skills and career progression.

Collaborate with the team to share best practices and improve overall service quality.

Assist in onboarding new customers and guiding them through setup processes.

Experience/Qualifications

Excellent verbal and written communication with empathy and clarity.

Ability to meet and exceed individual and team targets via pipelines.

Experience handling multi-channel inquiries (phone, email, chat).

Strong CRM documentation and accurate customer history updates.

Adherence to policies, compliance, and data privacy requirements.

Knowledgeable about product features and recent changes.

Capability to identify upsell/ccross-sell opportunities ethically.

Strong problem-solving to elevate complex issues with context.

Participation in continuing training and career development.

Collaborative mindset with teammates sharing best practices.

What's in it for you? (Salary, Commissions & Benefits)

On-site work location in Phoenix, AZ — be part of a collaborative team in our local office

Competitive base salary as the core of your compensation package