Customer Service Representative

Aire Serv of Smith County; Arcadia (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid training and professional dev.

Career advancement opportunities

Uncapped commission

Growth opportunities

Job summary

Aire Serv of Pasadena – Arcadia, CA is seeking a Customer Service Representative to join our HVAC team. You’ll handle calls, schedule service, coordinate dispatch, and help grow the business. We train the right person and offer uncapped commission and benefits.

This role emphasizes delivering an exceptional customer experience, staying organized, and working with a collaborative team to support technicians and drive company growth.

Qualifications

• Experience in customer service and call centers is preferred.
• Scheduling or dispatching experience is a plus.
• Administrative or office experience helps.
• HVAC or home-service exposure is helpful but training is provided.

Responsibilities

• Answer incoming customer calls professionally and warmly.
• Schedule service, maintenance, and installation appointments.
• Coordinate and dispatch service calls to technicians.
• Follow up with customers regarding appointments and service needs.
• Maintain accurate customer and appointment information in the system.

Job description

Customer Service Representative – HVAC

Aire Serv of Pasadena – Arcadia, CA

$22–$24/hour + Uncapped Commission

Are you great with people, organized under pressure, and naturally good at keeping things moving?

Aire Serv of Pasadena is looking for aCustomer Service Representative to join our growing team. This is not just a position answering phones—you will play an important role in creating an exceptional customer experience, booking appointments, coordinating our service team, and helping our company grow.

If you are energetic, dependable, comfortable talking with customers, and enjoy working in a fast-paced environment where your performance is recognized and rewarded, we would love to meet you.

HVAC or home-service experience is a plus, but we are willing to train the right person.

Compensation

$22.00–$24.00 per hour, depending on experience

PLUS uncapped commission and performance-based earning opportunities.

The more effectively you help customers, book opportunities, and contribute to company goals, the greater your earning potential.

Benefits

We offer:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid training and professional development
• Career advancement opportunities
• Performance-based commission with no earning cap
• A stable, established company with opportunities to grow

What You'll Do

As our Customer Service Representative / Dispatcher, you will be one of the first people our customers interact with and an important part of our daily operations.

Your responsibilities will include:

• Answering incoming customer calls professionally, warmly, and confidently
• Listening to customers' needs and helping them determine the appropriate next step
• Scheduling service, maintenance, and installation appointments
• Booking incoming leads and maximizing appointment opportunities
• Coordinating and dispatching service calls to technicians
• Communicating schedule updates with customers and field team members
• Following up with customers regarding appointments, estimates, and service needs
Maintaining accurate customer and appointment information in our system
• Helping prioritize calls based on urgency, geography, technician availability, and customer needs
• Providing outstanding customer service when handling questions or concerns
• Identifying opportunities to offer maintenance plans, additional services, or other solutions that benefit the customer
• Supporting the office and operations team as needed

Who We're Looking For

You may be a great fit if you:

• Genuinely enjoy helping and talking with people
• Have a friendly, professional, and confident phone presence
• Are highly organized and detail-oriented
• Can manage multiple priorities without becoming overwhelmed
• Communicate clearly and professionally
• Take ownership instead of waiting to be told what to do
• Are dependable and punctual
• Work well as part of a team
• Are comfortable using computers and learning new software
• Enjoy working toward measurable goals
• Are motivated by opportunities to earn more based on performance

Preferred Experience

• Customer service or call-center experience
• Scheduling or dispatching experience
• Administrative or office experience
• HVAC, plumbing, electrical, property management, or other home-service experience

Home-service experience is preferred but not required. We are happy to train a strong customer-service professional who has the right attitude and aptitude.

Why Aire Serv?

Aire Serv is a nationally recognized heating and air-conditioning company with more than 200 locations throughout the United States and Canada.

At Aire Serv of Pasadena, we are building a team of professionals who care about doing excellent work and taking care of our customers.

Our values are simple:

Respect. Integrity. Customer Focus.

We want team members who take pride in what they do, want to continue developing professionally, and are looking for a company where strong performance can lead to greater responsibility, compensation, and career opportunities.

Ready to Join Us?

If your experience looks like a good match, our hiring team will contact you to schedule the next step.