Customer Service Representative

Active Life Promo; Appleton (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

A purpose-driven company in Appleton, WI is seeking a Customer Service Representative to support a nationwide network of independent distributors. The role involves providing responsive support, handling inquiries, and ensuring customer satisfaction. Ideal candidates will possess strong communication and problem-solving skills, with experience in customer service preferred. This full-time position is on-site and offers the opportunity to contribute to a company that values quality and impact.

Qualifications

• Experience in customer service or account support preferred.
• Background in custom manufacturing or Promotional Products Industry is a plus.

Responsibilities

• Provide friendly, responsive support to distributors and partners.
• Handle inquiries, resolve issues, and ensure a high-quality customer experience.
• Process orders accurately and efficiently.
• Manage client accounts and maintain detailed records.
• Collaborate with internal teams to deliver timely solutions.

Skills

Communication skills

Problem-solving skills

Customer service experience

Positive mindset

Job description

At Active Life Promo, we don’t just create products—we support active lifestyles and give back to causes that matter.

Founded in 2003, we specialize in active lifestyle and action sports gear and apparel, offering custom soft goods and hard goods through a wide range of materials and production techniques. As a purpose-driven company, we proudly donate a portion of our sales and volunteer our time to meaningful initiatives.

About the Role

We’re looking for a Customer Service Representative to join our team in Appleton, WI. This is a full-time, on-site position where you’ll play a key role in supporting our nationwide network of independent distributors.

What You’ll Do

• Provide friendly, responsive support to distributors and partners
• Handle inquiries, resolve issues, and ensure a high-quality customer experience
• Process orders accurately and efficiently
• Manage client accounts and maintain detailed records
• Collaborate with internal teams to deliver timely solutions

What We’re Looking For

• Previous experience in custom manufacturing or Promotional Products Industry is a plus
• Strong communication and problem-solving skills
• A positive, customer-first mindset
• Experience in customer service or account support (preferred)

If you’re someone who enjoys helping others, thrives in a fast-paced environment, and wants to be part of a company that values both quality and impact—we’d love to hear from you.

📩 Apply today or message us to learn more! #Hiring #CustomerService #AppletonWI #FoxValleyJobs #NowHiring #CustomerExperience #JoinOurTeam