Customer Service Representative

GUDEL, INC.; Ann Arbor (MI); On-site; USD 51,577,000 - 80,231,000; Full time

Benefits offered by this job

401K match

Health insurance

Paid time off

Job summary

Güdel in Ann Arbor, MI is seeking a Customer Service Representative to join the local Operations Team. The role focuses on helping customers with parts, repairs, and services, while coordinating with sales, engineering, and quality teams to ensure timely delivery.

Qualified candidates will have a related degree and at least 2 years in customer service or inside sales, with strong communication skills. Relocation is not provided; US work authorization is required.

Qualifications

• Bachelor's degree in a related field or equivalent combination of education and experience.
• At least 2 years in customer service, inside sales, or industrial equipment.
• Strong verbal and written communication skills.
• Salesforce CRM experience preferred.
• MS Office and ERP familiarity (SAP or Dynamics AX) a plus.

Responsibilities

• Respond to customer and employee inquiries regarding replacement parts, repairs, and services.
• Prepare quotations and support customers through the order process.
• Build strong relationships through proactive communication and problem-solving.
• Process and manage customer orders using ERP systems.
• Coordinate with suppliers and purchasing teams to ensure competitive pricing and timely delivery.
• Provide order status updates and resolve customer concerns quickly and professionally.
• Determine shipping methods and coordinate deliveries.
• Follow up on past-due accounts.
• Maintain accurate customer, sales, and CRM records.
• Participate in sales, training, and team meetings.
• Support continuous improvement initiatives and other assigned projects.

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Education

Bachelor's degree in related field

Tools

Salesforce CRM

SAP

Microsoft Dynamics AX

ERP systems

Job description

• Employee Type Full-Time Hourly
• Required Degree 2 Year Degree
• Manage Others No

Güdel is a global leader in automation, motion control, and robotics solutions. We design and deliver high-performance systems that help manufacturers move, position, and automate with precision.

Are you a seasoned customer service professional who thrives on solving problems, building relationships, and delivering exceptional customer experiences? We're looking for an experienced Customer Service Representative to join our Ann Arbor, MI Operations Team and serve as a trusted partner to our customers and internal stakeholders.

In this role, you'll help drive customer satisfaction, support business growth, and ensure timely, accurate delivery of parts and services while working collaboratively across sales, engineering, operations, marketing, and quality teams.

This position is based in Ann Arbor, MI. Relocation assistance is not provided for this role.

Candidates must be authorized to work in the United States without current or future sponsorship.

What You'll Do

• Respond to customer and employee inquiries regarding replacement parts, repairs, and services.


• Prepare quotations and support customers through the order process.


• Build strong relationships through proactive communication and problem-solving.


• Process and manage customer orders using ERP systems.


• Coordinate with suppliers and purchasing teams to ensure competitive pricing and timely delivery.


• Provide order status updates and resolve customer concerns quickly and professionally.


• Determine shipping methods and coordinate deliveries.


• Follow up on past-due accounts.


• Maintain accurate customer, sales, and CRM records.


• Participate in sales, training, and team meetings.


• Support continuous improvement initiatives and other assigned projects.

Qualifications

• Bachelor's degree in a related field or equivalent combination of education and experience.


• Minimum of 2 years of customer service, inside sales, quoting, automation, or industrial equipment experience.


• Strong verbal and written communication skills.


• Excellent attention to detail and organizational skills.


• Ability to build relationships and provide exceptional customer service.


• Self-motivated team player with strong problem-solving abilities.


• Experience with Salesforce CRM preferred.


• Proficiency with Microsoft Office and ERP systems such as SAP or Microsoft Dynamics AX is a plus.


• German or Spanish language skills are beneficial but not required.

Why Join Us?

At Güdel, you will be part of a company known for engineering excellence, innovation, and long-term customer partnerships. You'll work with cutting-edge automation technology, gain exposure to diverse manufacturing environments, and develop your technical expertise while supporting industry-leading automation solutions.

Güdel offers a wide range of employee benefits including a generous 401K match program, exceptional health insurance benefits, and an employee-friendly PTO policy

• generous 401K match program


• exceptional health insurance benefits


• employee-friendly PTO policy