Automation Application Engineer

SCHUNK USA; Morrisville (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading automation solutions provider is seeking a Junior Automation Application Engineer in Morrisville, North Carolina. The role involves supporting the sales process of robotic tooling and industrial automation products, emphasizing customer interaction and technical support. Responsibilities include developing quotes, technical service, and maintaining customer satisfaction. Candidates should have a Bachelor's in Engineering Technology and relevant experience in mechanical automation. This position offers opportunities for growth within the company.

Qualifications

• 3+ years of related support experience in automation or mechatronics.
• Ability to build and maintain customer relationships.
• Experience in technical support and quoting processes.

Responsibilities

• Develop and prepare customer quotes for specialty components.
• Review and interpret customer specifications and drawings.
• Provide customer support by phone, email, and on-site.

Skills

Communication skills

Customer relationship management

Technical writing

Problem-solving

Knowledge of mechanical industrial automation

Education

Bachelor’s degree in Engineering Technology

Tools

Microsoft Office

SAP

Job description

Overview

Primary Purpose of Automation Application Engineer

The Application Engineer position is responsible for supporting sales process of our robotic tooling and industrial automation product lines, utilizing strong communication skills with our customers and other partners in the manufacturing space. This responsibility includes technical support before, during, and after the sales process with a focus on how to apply and use SCHUNK components, as well as selecting, sizing, concepting, quoting appropriate products that align with customer needs. The candidate will interact with inter-company departments and customers frequently to maintain a high level of customer satisfaction.

WE ARE SEARCHING FOR A JUNIOR ENGINEER THAT WOULD LIKE TO GROW WITHIN OUR ORGANIZATION.

Responsibilities

• Develop and prepare customer quotes for specialty components
• Review customer specifications and/ or review customer parts
• Interpret drawings and other customer documents
• Coordinate development of design drawings with customer and SCHUNK Design Engineering team
• Follow-up on prototype product design and application issues with customer, making required changes to final design to meet customer requirements and quality standards
• Preparing and delivering quotes and sales orders to customer
• Track and follow up on quotes and sales orders with customers and potential customers
• Monitor design and production schedules for special applications, ensuring coordination across SCHUNK teams and facilities to meet customer and business requirements
• Track and follow-up on sales order progress through and including ensuring product delivery and customer satisfaction, making adjustments to production and/or delivery schedule when required to meet customer and SCHUNK business requirements
• Provide technical service and training presentations to customers and representatives relating to SCHUNK component’s use, operation and maintenance
• Provide customer support by phone, email and some on customer site
• May enter customer quotes and sales orders into SAP, tracking the order process and follow up through delivery of the product
• Perform duties of the Technical Specialist and Customer Service Representative (CSR) when necessary to meet business and customer needs
• Work across product teams on special projects, trade shows, and internal events - Toolholding, Workholding and Automation Components, the production shop, and the sales and marketing staff
• Participate in SCHUNK special projects when requested
• Some light travel may be required

Qualifications

• Bachelor’s degree in Engineering Technology; and three plus years related support experience or an equivalent combination of education, training and experience. Prior experience with mechanical industrial Automation components or Mechatronics, is highly desired.
• Ability to build and maintain relationships with assigned accounts.
• Ability to develop sufficient knowledge of customer business needs to accurately quote SCHUNK product solutions with an emphasis on Quality and Technical Service
• Ability to use PC applications including advanced skills with Microsoft Office suite and email. Prefer prior experience using an ERP system for processing quotes and orders.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, volume, and torque loads.
• Ability to communicate technical information effectively over the phone, email and face-to-face with customers and employees.
• Ability to work effectively in a fast-paced and small team environment with Management, other Technical Specialist, Applications Engineers, CSR and inside and outside sales staff
• Critical thinking skills - recognize and analyze problems, develop and implement solutions.