Customer Advocate II

United-Grinding-North-America; Miamisburg (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

United Grinding North America in Miamisburg, OH is seeking a Customer Advocate II to support customers and internal teams. You will handle inquiries by phone and email, provide order updates, product information, and support account status and pricing questions.

Responsibilities include using SAP to route invoices, maintain records, and file transactions in the UGA system. No supervisory duties; bilingual English with German or Spanish preferred.

Qualifications

• High school diploma or GED with 2–3 years in a related role.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Basic math and data entry skills.
• Ability to read drawings and prints.

Responsibilities

• Answer customer inquiries via calls and emails about orders and product information.
• Route invoices and manage records using SAP and internal systems.
• Perform standard transactions and filing in the UGA business system.
• Coordinate with European teams, brokers, and customs.
• Provide vacation relief for Spare Parts team.

Skills

Customer service

Data entry

Strong communication

Time management

Education

High school diploma

Tools

SAP

Microsoft Office

UGA business system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Advocate II

Full-time Reg Hr Sales Miamisburg, OH, US

4 days ago Requisition ID: 1075

Alternate Title: Spare Parts Specialist

Description of Job Duties and Responsibilities:

• Receives calls and emails from customers and internal employees to provide answers to inquiries revolving around order status, product information, account status, pricing, product or service
• Utilizing SAP; routes shipping invoices and controlled documents and maintains records for insurance purposes
• Filing, typing, and performing standard transactions using the current UGA business system
• Communicate with European sister-company representatives, brokerage vendors, customs and internal UGA staff
• Provides vacation relief for other Spare Parts team members

Minimum Qualifications (Education, Experience in Related Field, Skills, etc.):

• High school diploma or GED and 2-3 years position related experience
• Position requires basic to intermediate typing and computer skills (Microsoft Office, data processing)
• Experience working in customer relations utilizing professional written and verbal communications
• Position requires basic to intermediate math and problem solving skills
• Ability to work in a fast paced, team environment
• Requires ability to follow standard written and verbal instructions such as bills of materials and shipping documents, or equivalent
• Basic knowledge of inventory management techniques
• Ability to read drawings and prints

Preferred Qualifications (Certificates, Training, Licenses, and Experience):

• Knowledge of customs and international shipping procedures and regulations
• Customer relations and customer interaction experience
• Previous experience withUGA business system or equivalent for basic process transactions
• Bi-Lingual (English/German and/or English/Spanish preferred)

Other (Supervisory Responsibilities, Physical Demands, Travel):

• Ability to work effectively in a noisy environment
• Ability to multi-task and maintain an organized work station
• May be exposed to dust and moving machine parts
• There are no supervisory responsibilities with this position

Core Competencies:

• Job Knowledge
• Initiative
• Decision Making
• Problem Solving
• Time Management and Productivity
• Quality
• Communication
• Customer Service
• Results Driven

United Grinding North America, Inc. is a committed Equal Opportunity Employer EEO-M/F/Disabled/Vets