Customer Service Representative

Ken's Appliance; Ames (IA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

After 1 year, Paid Hollidays/Vacation

Simple IRA with Match 3%

Employee discounts

Paid time off

Flexible schedule

Job summary

Ken's Appliance in Ames, IA is seeking a Customer Service Representative to join our team. You will handle client support calls, manage service requests, and respond to customer complaints with respect and courtesy.

The role emphasizes helping customers and improving satisfaction while collaborating with coworkers on daily tasks. Ideal candidates are self-motivated, energetic, and able to manage multiple situations.

Qualifications

• Minimum two years admin experience.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.
• Positive Attitude.
• Team player who can work independently.

Responsibilities

• Receive incoming calls in a professional and courteous manner.
• Perform marketing and sales functions to sell additional work and earn business.
• Complete work orders, return customer calls, and respond to customer complaints.
• Perform other duties as needed which may include cross-training in related positions.

Skills

Administrative experience

Communication skills

Data entry

Positive attitude

Team player

Job description

Benefits:

• After 1 year, Paid Hollidays/Vacation
• Simple IRA with Match 3%
• Employee discounts
• Paid time off
• Flexible schedule

Job Summary

Ken's Appliance is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Responsibilities:

• Receive incoming calls in a professional and courteous manner
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Perform other duties as needed which may include cross-training in related positions

Qualifications:

• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently

Benefits/Perks

• Flexible Scheduling
• Growth and Career Advancement Opportunities
• Great Working Environment