Customer Service Representative

Nippon Sanso Matheson; Altoona (PA); On-site; USD 33,000 - 39,000; Full time

Job summary

Nippon Sanso Matheson in Altoona, PA is seeking an energetic Inside Sales/Customer Service Associate to drive outbound campaigns, schedule appointments, and generate quotes to grow sales productivity. You will monitor customer satisfaction and coordinate with MTG product teams to address concerns.

The role emphasizes strong communication, data accuracy, and the ability to work with cross-functional teams, with a hourly wage in a competitive market and safety compliance as part of daily duties.

Qualifications

• High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable.
• Excellent customer service skills and ability to establish customer relationships.
• Ability to work independently and under pressure to meet deadlines.
• Clear and effective speaking manner for explaining information to customers and employees.
• Ability to perform basic arithmetic and use transaction systems.
• Willingness to learn MTG's business/product types and systems.
• Excellent telephone communications and organizational skills.
• Intermediate knowledge of Word, Excel, Outlook.

Responsibilities

• Place outbound calls to schedule appointments and notify sales of times.
• Provide quotes or complete sales to gain new business when appropriate.
• Identify leads and suggest follow-up opportunities with marketing.
• Restock and organize showroom merchandise and keep shelves tidy.
• Handle product requests, pricing and technical information.
• Assist in warehouse tasks including shipping and receiving.
• Maintain showroom cleanliness following management guidelines.
• Back up inbound customer service as needed.
• Ensure compliance with DOT and OSHA regulations.
• Support other projects and duties as assigned.

Skills

Outbound calling

Customer service

Independent work

Effective communication

Numerical skills

MS Office

Telephone communication

Organizational skills

Education

High School Diploma

Tools

Microsoft Office

Job description

Position Summary

Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up. Assesses customer satisfaction with MTG products and services via conducting surveys and provides insights for addressing customer concerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.

Salary $24.00-$28.00/HOUR

Position Accountabilities

1. 1.Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs.
2. 2.Provides quotes or completes the sale, if campaign appropriate to directly gain new business.
3. 3.Probes and identifies problematic situations/opportunities that could protect or yield new business for MTG and communicates the information to the appropriate function for follow up.
4. 4.Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise.
5. 5.Manages requests for products, price and technical information.
6. 6.Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.
7. 7.Maintains showroom cleanliness by procedures set forth by management.
8. 8.Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing.
9. 9.Tracks result of outbound campaign efforts.
10. 10.Backs up inbound customer service, as needed.
11. 11.Comply with all DOT and OSHA regulations.
12. 12.Ensure all safety rules are strictly observed.
13. 13.Perform other projects and duties as assigned.

Qualifications

• *High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable.
• *Excellent customer service skills. Ability to establish and manage customer relationships
• *Ability to work independently and under some pressure to meet deadlines.
• *Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees.
• *Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• *Ability to learn MTG's business/product types/organization/transaction systems
• *Excellent Telephone Communications Skills
• *Excellent Organizational Skills
• *Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook E-mail).

Physical Demands:

• Stationary Position - Frequently
• Move/Traverse - Frequently
• Stationary Position/Seated - Occasionally
• Transport/Lifting - Occasionally
• Transport/Carrying - Occasionally
• Exerting Force/Pushing - Occasionally
• Exerting Force/Pulling - Occasionally
• Ascend/Descend - NA
• Balancing - NA
• Position Self/Stooping - Occasionally
• Position Self/Kneeling - Occasionally
• Position Self/Crouching - NA
• Position Self/Crawling - NA
• Reaching - Frequently
• Handling - Frequently
• Grasping- NA
• Feeling - NA
• Communicate/Talking - Constantly
• Communicate/Hearing - Constantly
• Repetitive Motions- Occasionally
• Coordination -Frequently

Company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability