Customer Service Representative

ambank; Alton (IA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Healthcare

Competitive compensation

Community involvement

Flexible hours

Paid vacation

Paid holidays

Parental leave

401(k) with match

Team building activities

Apparel reimbursement

Wellness reimbursement

Job summary

American State Bank is hiring a Customer Service Representative to serve as the front line of our bank in Alton, IA.

You will process deposits, cash checks, and handle transactions with accuracy while delivering exceptional service. The role requires communicating with diverse clients and promoting our products to support customer financial health.

Qualifications

• High school diploma or GED or equivalent.
• Provide stellar customer service.
• Communicate effectively with customers and other employees.
• Read and comprehend simple instructions.

Responsibilities

• Process deposits and cash transactions accurately.
• Enter customer transactions into the computer and issue receipts.
• Explain, promote, or sell bank products at point of interaction.
• Balance cash drawer and verify end-of-shift totals.
• Provide a welcoming environment for customers at all touch points.
• Order and count cash, manage ATM cash and night depository as needed.
• Duties as assigned by supervisor.

Skills

Customer service

Communication

Reading skills

Education

HS diploma/GED

Job description

About American State Bank

For over 50 years, we have been committed to providing our customers with high-quality products and exceptional customer service. Our goal is to make sure our customers have adequate tools to successfully manage their financial health. We are family owned and family oriented. You have a life outside of work, so we encourage flexibility to make sure you have a healthy work-life balance. We employ a large group of individuals who are living examples of our professional, yet fun culture. We are invested our communities and take great pride in the different ways we can volunteer and show our support.

The Opportunity

Customer Service Representatives (CSR) should be able to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will be the “front line” of our bank and will play a fundamental role in achieving our customer satisfaction. The CSR must be able to process a large volume of transactions daily, communicate with different types of clients and sell the bank’s products and services.

Count On To:

• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
• Cashes checks and pays out money after verification of signatures and customer balances.
• Enters customers' transactions into computer to record transactions, and issues computer generated receipts.
• Provide welcoming environment for customers at all touch points.
• Orders daily supply of cash, counts incoming cash, places on accounts for uncollected funds.
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on
  computer screen.
• Explains, promotes, or sells products or services at point of interaction.
• Removes deposits from and counts and balances cash in automated teller machines and night depository.
• Duties as assigned by supervisor

Knowledge And Skills:

• High school diploma or general education degree (GED); or one to three months’ related experience and/or training;
  or equivalent combination of education and experience.
• Provide stellar customer service.
• Communicate effectively with customers and other employees.
• Read and comprehend simple instructions

Benefits

• Healthcare (medical, dental, vision)
• Competitive Compensation
• Community Involvement Incentives
• Flexible work hours
• Paid Vacation & Sick Leave
• Paid Holidays
• Paid Maternity & Parental Leave
• 401(k) with Matching Contribution
• Team Building Activities
• Apparel Reimbursement
• Wellness Reimbursement

Our Values

Integrity

Dedicated

Community

Caring

Innovative

Member FDIC I Equal Opportunity Employer I Aff…