Customer Service Representative

ambank; Le Mars (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Competitive compensation

401(k) with company match

Paid vacation and holidays

Employee discounts

Job summary

ambank in Le Mars, IA seeks a Customer Service Representative to process transactions accurately and deliver friendly service to every customer.

You will handle deposits, withdrawals, and inquiries, promote bank products, and maintain cash drawer accuracy while upholding policies.

Strong communication and basic math skills are required, with a focus on reliability and teamwork in a fast-paced environment.

Qualifications

• Provide stellar customer service.
• Communicate effectively with customers and other employees.
• Read and comprehend simple instructions.

Responsibilities

• Receives checks and cash for deposit, verifies amount and endorsements.
• Balances currency, coin, and checks in cash drawer at end of shift.
• Explains, promotes, or sells products or services at point of interaction.

Skills

Customer service

Communication

Cash handling

Education

High school diploma or GED

Job description

The Opportunity

Customer Service Representatives (CSR) should be able to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will be the “front line” of our bank and will play a fundamental role in achieving our customer satisfaction. The CSR must be able to process a large volume of transactions daily, communicate with different types of clients and sell the bank’s products and services.

Count On To:

• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
• Cashes checks and pays out money after verification of signatures and customer balances.
• Enters customers' transactions into computer to record transactions, and issues computer generated receipts.
• Provide welcoming environment for customers at all touch points.
• Orders daily supply of cash, counts incoming cash, places on accounts for uncollected funds.
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on
  computer screen.
• Explains, promotes, or sells products or services at point of interaction.
• Removes deposits from and counts and balances cash in automated teller machines and night depository.
• Duties as assigned by supervisor

Knowledge And Skills:

• High school diploma or general education degree (GED); or one to three months’ related experience and/or training;
  or equivalent combination of education and experience.
• Provide stellar customer service.
• Communicate effectively with customers and other employees.
• Read and comprehend simple instructions

Benefits

• Healthcare (medical, dental, vision)
• Competitive Compensation
• Community Involvement Incentives
• Flexible work hours
• Paid Vacation & Sick Leave
• Paid Holidays
• Paid Maternity & Parental Leave
• 401(k) with Matching Contribution
• Team Building Activities
• Apparel Reimbursement
• Wellness Reimbursement

Our Values

• Integrity
• Dedicated
• Community
• Caring
• Innovative

Member FDIC I Equal Opportunity Employer I Aff ...