Customer Service Representative

American State Bank; Le Mars (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Competitive compensation

Flexible work hours

Paid vacation & sick leave

Paid holidays

401(k) with matching contribution

Wellness reimbursement

Apparel reimbursement

Community involvement incentives

Job summary

American State Bank in Le Mars, IA seeks a Customer Service Representative to be the front line for customers. You will accurately process transactions, promote bank products, and maintain a welcoming environment across all customer touchpoints.

Ideal candidates have a high school diploma or GED, strong communication skills, and the ability to handle a high volume of daily transactions while ensuring accuracy and adherence to procedures.

Qualifications

• Provide stellar customer service.
• Communicate effectively with customers and coworkers.
• Read and comprehend simple instructions.

Responsibilities

• Receive checks and cash, verify amounts, endorse checks and record transactions.
• Enter transactions into computer and issue receipts.
• Provide a welcoming environment for customers at all touchpoints.
• Count cash, balance drawer, and prepare daily cash deposits.
• Explain, promote, or sell bank products and services at the point of interaction.
• Operate ATM night depository and handle deposits as assigned.

Skills

Customer service

Communication

Reading/comprehension

Education

High school diploma/GED

Job description

The Opportunity

Customer Service Representatives (CSR) should be able to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will be the “front line” of our bank and will play a fundamental role in achieving our customer satisfaction. The CSR must be able to process a large volume of transactions daily, communicate with different types of clients and sell the bank’s products and services.

Count On To:

• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
• Cashes checks and pays out money after verification of signatures and customer balances.
• Enters customers' transactions into computer to record transactions, and issues computer generated receipts.
• Provide welcoming environment for customers at all touch points.
• Orders daily supply of cash, counts incoming cash, places on accounts for uncollected funds.
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on
  computer screen.
• Explains, promotes, or sells products or services at point of interaction.
• Removes deposits from and counts and balances cash in automated teller machines and night depository.
• Duties as assigned by supervisor

Knowledge And Skills:

• High school diploma or general education degree (GED); or one to three months’ related experience and/or training;
  or equivalent combination of education and experience.
• Provide stellar customer service.
• Communicate effectively with customers and other employees.
• Read and comprehend simple instructions

Benefits

• Healthcare (medical, dental, vision)
• Competitive Compensation
• Community Involvement Incentives
• Flexible work hours
• Paid Vacation & Sick Leave
• Paid Holidays
• Paid Maternity & Parental Leave
• 401(k) with Matching Contribution
• Team Building Activities
• Apparel Reimbursement
• Wellness Reimbursement

Our Values

• Integrity
• Dedicated
• Community
• Caring
• Innovative

Member FDIC I Equal Opportunity Employer I Aff ...