Customer Service Representative

Pyramid Consulting, Inc; Alpharetta (GA); Hybrid; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a talented Customer Service Representative for a hybrid contract opportunity in Alpharetta, GA. This role is perfect for individuals who thrive in dynamic environments and possess strong analytical and interpersonal skills. You will be responsible for delivering excellent customer service while managing workflows and utilizing various systems. The company offers competitive pay and a supportive work environment, making it an ideal place for those looking to grow in the telecommunications industry. Join this forward-thinking team and make a difference in customer experiences!

Benefits

Health Insurance (Medical, Dental, Vision)

401(k) Plan

Paid Sick Leave

Qualifications

• Strong commitment to Quality Assurance and ability to handle multiple tasks.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Provide exceptional customer service in a high volume, production environment.
• Utilize multiple systems to manage workflows and customer interactions.

Skills

Customer Service

Workflow Manager

MS Office

Analytical Skills

Problem Solving

Interpersonal Skills

Organizational Skills

Time Management

Verbal Communication

Written Communication

Tools

ECPD

ACSS

WFM

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Pyramid Consulting, Inc provided pay range

This range is provided by Pyramid Consulting, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/hr - $25.00/hr

Immediate need for a talented Customer Service Representative. This is a 02+months contract opportunity with long-term potential and is located in Alpharetta, GA (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-70179

Pay Range: $22 - $25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Requirements and Technology Experience:

• Key Skills; Customer Service, Workflow Manager, MS Office
• Multiple systems knowledge (ECPD, ACSS, WFM)
• Excellent analytical & problem solving skills
• Strong interpersonal skills
• Excellent organizational and time management skills
• Professional verbal and written communication skills
• Strong commitment of Quality Assurance
• Ability to handle multiple tasks
• Proficient in Microsoft Office products (Excel, Word, and PowerPoint)
• Knowledge/Experience in a high volume, production environment

Our client is a leading telecommunications Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Telecommunications

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