Remote Customer Service Representative

GetInsured; Athens (GA); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking Remote Customer Service Representatives to join their dynamic team. This role offers the opportunity to deliver exceptional customer experiences while working from the comfort of your home. With a focus on health insurance enrollment, you will play a key role in helping individuals navigate their options. The company values a collaborative and supportive environment, ensuring you have the tools and training necessary to succeed. If you are dedicated, self-driven, and thrive in a remote setting, this position is perfect for you.

Benefits

Paid Training

401K Match

Paid Time Off (PTO)

Performance-based incentives

Collaborative team environment

Individual Coverage HRA (ICHRA)

Qualifications

• Moderate to advanced computer skills required.
• Excellent verbal and written communication skills essential.
• Self-motivated and comfortable working from home.

Responsibilities

• Deliver the highest level of customer service experience consistently.
• Manage customer accounts and provide technical support.
• Inbound/Outbound calls and application data entry.

Skills

Customer Service

Technical Support

Problem Solving

Communication Skills

Self-Motivation

Job description

Job Details

Job Location: Athens, GA - Athens, GA

Position Type: Full Time

Salary Range: $15.00 - $16.50 Hourly

Job Category: Customer Service

Remote Customer Service Representative

It's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring. At GetInsured there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.

GetInsured currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. GetInsured builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.

Full-time/Seasonal

· $15.00/hr. plus performance incentives

· $16.00/hr.Spanish Bilingual, plus performance incentives

Requirements

• 18 years of age or older
• Complete Background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the Training Period
• Committed to full attendance for paid 3-week Training period
• Minimum Internet Speed of 35 mb/s with ethernet
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
• NOT compatible with Mobile Internet Service Providers and/or Satellite.
• NOT compatible with Wi-Fi internet access or Wi-Fi adapter/extenders

• (For example, T-Mobile is not compatible with our internal systems)

Essential Responsibilities

• Inbound/Outbound Calls
• Deliver the highest level of customer service experience consistently
• Manage customer accounts and provide technical support
• Application Data Entry
• Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem-solving skills
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
• Adhere to regulated guidelines for communications via all channels

Qualifications

• Moderate to Advanced computer skills
• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self-motivated and success-driven

What We Offer

• Paid Training
• Full-Time, Seasonal role
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home
• Collaborative and supportive team environment
• 401K Match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Preferred Experience (not required)

• Previous experience in customer support or technical support role
• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices

• Spanish Bilingual, a plus