Customer Service Rep: Training, 5-Day Week, Hourly Pay

Fred Martin Superstore; Barberton, Northern (OH, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee discounts on vehicles

Full benefits package

Paid training

Job summary

Fred Martin Superstore in Barberton, OH is hiring a Customer Service Representative to greet customers, guide them through the vehicle shopping process, and deliver an outstanding delivery experience. You will work with the Sales Manager and Team Leader, answering inquiries and coordinating test drives, with no high-pressure selling.

You will be trained with no automotive experience required and will receive an hourly wage from day one plus bonus eligibility after 90 days.

Qualifications

• Outstanding customer service and communication skills.
• Friendly, outgoing personality with the ability to build rapport quickly.
• Strong organizational skills and attention to detail.
• Comfortable learning and explaining vehicle features and technology.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and willingness to learn dealership software.
• Professional appearance and positive attitude.
• Valid driver's license with an insurable driving record.

Responsibilities

• Welcome customers to the dealership and provide a warm, professional first impression.
• Assist customers in the showroom and on the lot while learning about their vehicle needs.
• Respond to customer inquiries by phone, email, text, chat, and in person.
• Demonstrate vehicle features, technology, and safety systems.
• Coordinate and conduct test drives according to dealership procedures.
• Maintain accurate customer information in our CRM system.
• Support the Sales Manager and Team Leader throughout the purchasing process.
• Assist with vehicle appraisals and sales documentation.
• Deliver vehicles to customers and ensure they understand all features and technology.
• Introduce customers to our Service Department and Speedy Wash & Lube Center.
• Attend training sessions and stay current on new vehicle models and technology.

Skills

Customer service

Communication

Organization

Tech aptitude

Multitasking

Computer skills

Professional appearance

Driver's license

Job description

Fred Martin Superstore in Barberton, OH is hiring a Customer Service Representative to greet customers, guide them through the vehicle shopping process, and deliver an outstanding delivery experience. You will work with the Sales Manager and Team Leader, answering inquiries and coordinating test drives, with no high-pressure selling.

You will be trained with no automotive experience required and will receive an hourly wage from day one plus bonus eligibility after 90 days.