CSR I

HORIBA Instruments Inc.; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) with match

Dental & vision insurance

Life & disability insurance

Educational reimbursement

Commuter benefits

Paid holidays & vacation

Flexible spending accounts

Job summary

The role requires at least 2 years of customer service experience, SAP billing familiarity, strong math skills, and proficiency in Excel and Word; collaboration with sales and engineering is key for accurate information and timely processing of orders. Benefits include 401(k) with match, medical/dental, life and disability, PTO, commuter benefits and education reimbursement.

Qualifications

• 2+ years of customer service experience (preferred).
• SAP billing experience preferred.
• Basic math skills required.
• Good PC skills with Excel and Word.

Responsibilities

• Responds to telephone, mail or fax requests for new orders or changes in service.
• Provides product, pricing, and delivery information.
• Inputs customer orders/changes and maintains order information.
• Generates sales orders and shipping documents; handles billing discrepancies.

Skills

Customer service experience

SAP billing experience

Excel

Word

Basic math

Tools

SAP

Excel

Word

Job description

Customer Service RepresentativeAustin, TX

Are you looking for an exciting career in the semiconductor industry? Semiconductors are the key evolving components in the industry today.

HORIBA has kept its sights keenly focused on this micro world and provides rewarding careers in Sales and Marketing, Research and Development, Production, and Operations.

The HORIBA Group of worldwide companies provides an extensive array of instruments and systems for applications ranging from automotive R&D, process and environmental monitoring, in-vitro medical diagnostics, semiconductor manufacturing and metrology, to a broad range of scientific R&D and QC measurements.

Proven quality and trustworthy performance have established widespread confidence in the HORIBA Brand.

Inspired by our unique motto, "JOY and FUN," we focus on social responsibilities by building state-of-the-art products for scientific advancement; especially for protecting health, safety, and the environment.

"HORIBARIANs," the HORIBA employees all over the world, look forward to working with additional creative and entrepreneurial self-starters.

To learn more about our unique culture, visit our culture page.

Our North American Semiconductor group is searching for a Customer Service Representative in Austin, TX.

Key Responsibilities

• Responds to telephone, mail or fax requests for new orders or changes in service
• provides product, pricing, and delivery information
• inputs customer orders/changes
• Inputs and maintains customer order information (e.g., purchase orders, sales orders, quotes, invoices, service orders, work orders, etc.)
• prints reports
• Performs system inquiries regarding sales order and shipping status
• provides basic instruction to other HORIBA staff regarding dissemination of status information
• Generates appropriate sales order and shipping documents, corrects billing discrepancies
• resolves incorrect term and condition issues with customers

Skills and Knowledge

• Minimum 2 years of customer experience and SAP billing experience preferred
• Basic Math skills required
• Good PC skills - Excel and Word required
• Ability to organize and prioritize workload
• Good interpersonal skills, oral and written communication skills

Compensation Package

• HORIBA Instruments offers a competitive compensation package that includes a 401(k) plan with match
• employee group dental, vision, life, and disability (short and long-term) paid for by the company
• medical insurance, family dental and vision insurance, and supplemental life insurance available with reasonable employee contributions
• employee assistance program
• paid holidays, vacation, and sick time
• flexible spending accounts
• and educational reimbursement and commuter benefit programs