Customer Service Associate - Austin, Semiconductor

HORIBA Instruments Inc.; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) with match

Dental & vision insurance

Life & disability insurance

Educational reimbursement

Commuter benefits

Paid holidays & vacation

Flexible spending accounts

Job summary

The role requires at least 2 years of customer service experience, SAP billing familiarity, strong math skills, and proficiency in Excel and Word; collaboration with sales and engineering is key for accurate information and timely processing of orders. Benefits include 401(k) with match, medical/dental, life and disability, PTO, commuter benefits and education reimbursement.

Qualifications

• 2+ years of customer service experience (preferred).
• SAP billing experience preferred.
• Basic math skills required.
• Good PC skills with Excel and Word.

Responsibilities

• Responds to telephone, mail or fax requests for new orders or changes in service.
• Provides product, pricing, and delivery information.
• Inputs customer orders/changes and maintains order information.
• Generates sales orders and shipping documents; handles billing discrepancies.

Skills

Customer service experience

SAP billing experience

Excel

Word

Basic math

Tools

SAP

Excel

Word

Job description

The role requires at least 2 years of customer service experience, SAP billing familiarity, strong math skills, and proficiency in Excel and Word; collaboration with sales and engineering is key for accurate information and timely processing of orders. Benefits include 401(k) with match, medical/dental, life and disability, PTO, commuter benefits and education reimbursement.