Customer Service Rep-Russian speaking

Direct Staffing Inc; Urbandale (IA); On-site; USD 19,000 - 28,000; Full time

Job summary

A leading staffing agency is seeking Site Logistics Operators/Material Handlers for a long-term assignment in Urbandale, Iowa. The ideal candidates will assist in supporting GPS enabled precision farming equipment, requiring fluency in Russian and English. Strong troubleshooting and customer service skills are essential. Applicants should expect flexible shift requirements, including nights and weekends, in support of a 24/7 operation.

Qualifications

• Fluent in Russian and English required.
• 4-year degree highly preferred.
• Strong computer troubleshooting and customer service skills.
• Candidates with customer service backgrounds and strong computer skills are highly desired.
• Agriculture or farming background is desired.
• Extreme flexibility is needed due to a 24/7, 362 days a year support schedule.
• Candidates must have excellent customer service skills and experience, including effective communication and listening.
• Must exhibit a high level of professionalism at all times.

Responsibilities

• Document interactions with customers and dealers.
• Assist customers with GPS system setup.
• Diagnose and troubleshoot issues to minimize downtime.
• Diagnose and troubleshoot problems quickly to maximize efficiency and minimize downtime.
• Develop solutions with the team to maintain service levels.
• Maintain accuracy and availability of customer information online.

Skills

Fluent in Russian

Fluent in English

Strong troubleshooting skills

Excellent customer service skills

Education

High School diploma/equivalent

4-year degree

Tools

Microsoft Office Suite

Job description

Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long-term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn.

Job Description

Duties and Responsibilities

• Effectively document customer, dealer, and/or company personnel interactions and issues
• Assist customers and dealers by phone and by email with the setup, operation, and functionality for GPS enabled precision farming equipment.
• Strong troubleshooting computer skills are highly desired
• Quickly diagnose & troubleshoot problems as well as escape high priority issues in a timely fashion in order to maximize efficiency and minimize downtime.
• Develop common solutions to problems with team members to maintain required service levels
• Maintain the accuracy and availability of customer related information online

Skills and Qualifications

• 4-year degree highly preferred. High School diploma/equivalent required.
• Must be fluent in Russian and English
• Candidates with customer service backgrounds and strong computer skills are highly desired
• Agriculture or farming background is desired
• Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center.
• Candidates must have excellent customer service skills and experience, including effective communication and listening skills
• Must exhibit a high level of professionalism at all times

Term of Assignment

• Long-term, Tentative Start Date May 2017
• Primary support hours will be 12:00 am to 10:00 am CDT 8 hour shift. Shifts outside of these hours are also a possibility, as well as weekends and holidays, OT is a possibility
• Training will be on 1st shift and last roughly eight to ten weeks after which the worker will be moved to cover the primary support hours for the country/region.

Qualifications

• Strong Microsoft Office Suite including Excel PowerPoint, Word, Outlook,
• Customer Service technical desktop support/ needs to be able to reset GPS by computer