Customer Service Rep (Remote Optional)

Thrivas; Tampa (FL); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Remote work option

Benefits after probation

Job summary

Thrivas is hiring several Customer Service Representatives for a large wholesale company. This full-time role runs Monday through Friday from 9:00 a.m. to 5:30 p.m.

A remote-from-home option is available, with benefits after a short probationary period. The ideal candidate has call center or receptionist experience, is friendly and capable of data entry while taking purchase orders over the phone. You will answer inbound calls from retailers, help navigate the website, input orders, and accept

Qualifications

• Experience in a call center or receptionist role.
• Capable of data entry while taking purchase orders by phone.
• Excellent communication with business clients.

Responsibilities

• Answer inbound calls from retailers seeking to purchase.
• Input purchase orders into the system and verify accuracy.
• Process payments over the phone and handle refunds/exchanges.
• Assist buyers with order tracking and shipping delays.
• Address questions about product availability and website navigation.

Skills

Call center experience

Data entry

Communication

Customer service

Job description

Large wholesale company is currently hiring several Customer Service Representatives. This is a full time position Monday through Friday from 9:00 a.m. until 5:30 p.m. Working remote from home is optional. The company provides benefits after a short probationary period.

The ideal applicant will have previous experience working as a call center customer service agent, receptionist or client intake coordinator accustomed to talking to business clients over the phone. Applicants should be friendly, outgoing and be capable of performing data entry while taking purchase orders over the phone.

The CSR is responsible for answering inbound calls from retailers that would like to make a purchase. Answer basic questions regarding the clothing and accessories as well as assist them in navigating the company website. Input purchase order into system and ensure all information is accurate. Accept payment over the phone; submit requests for refunds, exchanges, etc. You will also assist buyers who have questions regarding tracking shipments, order delays, or receiving incorrect or damaged merchandise.